Remote sales assistance tracking
AssigneeWal-Mart Stores, Inc.
InventorsStuart Argue, Anthony Emile Marcar
Life of this patent
Estimating the term…
Abstract
A computer-implemented method is disclosed herein. The method includes the step of providing, with a processing device of a commerce server, sales assistance to a consumer shopping in a retail store and considering a first item for purchase. The method also includes the step of receiving, at the processing device, a receipt signal containing a list of items purchased by the consumer. The method also includes the step of determining, with the processing device, if the first item is among the list of items purchased by the consumer to track the effectiveness of the providing step.
Claims20
A computer-implemented method comprising:
- providing, with a processing device of a commerce server, sales assistance to a consumer shopping in a retail store and considering a first item for purchase;
- receiving, at the processing device, a receipt signal containing a list of items purchased by the consumer;
- and
- determining, with the processing device, if the first item is among the list of items purchased by the consumer to track an effectiveness of the providing step.
A computer-implemented method comprising:
- offering a plurality of items for sale at a plurality of retail stores;
- receiving, with a processing device of a commerce server, a help request signal from an augmented reality device worn by a consumer shopping in one of the plurality of retail stores wherein the help request is associated with a first item;
- determining, with the processing device, that the help request signal contains data indicative of a request for sales assistance;
- linking, with the processing device, the augmented reality device in communication with an electronic computing device physically remote from the augmented reality device, wherein an operator of the electronic computing device is operable to assist the consumer;
- receiving, at the processing device, a receipt signal containing a list of items purchased by the consumer;
- and
- determining, with the processing device, if the first item is among the list of items purchased by the consumer.
A consumer assistance system comprising:
- a database containing data associated with a plurality of sales assistants;
- a commerce server having a processing device including:
- a receiving module configured to receive a help request signal from an augmented reality device worn by a consumer shopping in a retail store;
- an audio processing module configured to determine that the help request signal contains data indicative of a request for sales assistance;
- and
- a linking module configured to link the augmented reality device in communication with an electronic computing device physically remote from the augmented reality device, wherein an operator of the electronic computing device is operable to assist the consumer.
Dependencies are inferred from the claim text.