Applying customer feedback to group buying deals
AssigneeYahoo! Inc.
InventorShengwen Yang
Life of this patent
Estimating the term…
Abstract
A system and method for ensuring the quality of a group buying experience includes: receiving a request to sell a product; negotiating a service level agreement with the business; receiving customer feedback on the group buying experience; computing a customer satisfaction score for the group buying experience representing a degree of customer satisfaction; mapping the computed customer satisfaction score to terms in the service level agreement; and providing an instruction related to the customer satisfaction score.
Claims20
A method ensuring a quality of a group buying experience, said method comprising:
- using a processor device configured to perform:
- receiving a request from a business to sell a product;
- negotiating a service level agreement with the business, said service level agreement providing conditions of the sale of the product, said conditions comprising:
- terms related to an expected level of quality of the product;
- an expected level of efficiency in provision of the product;
- and
- an amount of payment the business can ultimately receive from the sale of the product based on a reported level of quality;
- receiving customer feedback on the group buying experience;
- computing at least one customer satisfaction score for the group buying experience, wherein said customer satisfaction score represents a degree of customer satisfaction;
- mapping the at least one customer satisfaction score to at least one term in the service level agreement;
- and
- providing an instruction related to the customer satisfaction score.
A system ensuring a quality of a group buying experience comprising:
- a memory storing instructions;
- a processor device operably coupled with the memory, said processor device configured to perform:
- receiving a request from a business to sell a product;
- negotiating a service level agreement with the business, said service level agreement providing conditions of the sale of the product, said conditions comprising:
- terms related to an expected level of quality of the product;
- an expected level of efficiency in provision of the product;
- and
- an amount of payment the business can ultimately receive from the sale of the product based on a reported level of quality;
- receiving customer feedback on the group buying experience;
- computing at least one customer satisfaction score for the group buying experience, representing a degree of customer satisfaction;
- mapping the at least one customer satisfaction score to at least one. term in the service level agreement;
- and
- providing an instruction related to the customer satisfaction score.
A computer program product comprising a non-transitory computer readable medium including computer-executable instructions that when executed, cause a computer to perform:
- receiving a request from a business to sell a product;
- negotiating a service level agreement with the business, said service level agreement providing conditions of the sale of the product, said conditions comprising:
- terms related to an expected level of quality of the product;
- an expected level of efficiency in provision of the product;
- and
- an amount of payment the business can ultimately receive from the sale of the product based on a reported level of quality;
- receiving customer feedback on the group buying experience;
- computing at least one customer satisfaction score for the group buying experience, wherein said customer satisfaction score represents a degree of customer satisfaction;
- mapping the at least one customer satisfaction score to at least one term in the service level agreement;
- and
- providing an instruction related to the customer satisfaction score.
Dependencies are inferred from the claim text.