Emotion detection in voicemail
AssigneeNuance Communications, Inc.
InventorRaquel Sanchez Martinez
Life of this patent
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Abstract
Methods and apparatus for processing a voicemail message to generate a textual representation of at least a portion of the voicemail message. At least one emotion expressed in the voicemail message is determined by applying at least one emotion classifier to the voicemail message and/or the textual representation. An indication of the determined at least one emotion is provided in a manner associated with the textual representation of the at least a portion of the voicemail message.
Claims20
A method for use with a voicemail transcription system that processes a voicemail message and generates a textual representation of at least a portion of the voicemail message, the method comprising:
- determining at least one emotion expressed in the voicemail message, wherein the determining comprises applying at least one emotion classifier to the voicemail message;
- and
- providing an indication of the determined at least one emotion in a manner associated with the textual representation of the at least a portion of the voicemail message.
A computer-readable storage medium encoded with a plurality of instructions that, when executed by at least one processor, perform a method for use with a voicemail transcription system that processes a voicemail message and generates a textual representation of at least a portion of the voicemail message, the method comprising:
- determining at least one emotion expressed in the voicemail message, wherein the determining comprises applying at least one emotion classifier to the voicemail message;
- and
- providing an indication of the determined at least one emotion in a manner associated with the textual representation of the at least a portion of the voicemail message.
A computer system for use with a voicemail transcription system that processes a voicemail message and generates a textual representation of at least a portion of the voicemail message, the computer system comprising:
- at least one storage device configured to store at least one emotion classifier for determining at least one emotion expressed in the voicemail message;
- and
- at least one processor programmed to:
- determine the at least one emotion, wherein the determining comprises applying the at least one emotion classifier to the voicemail message;
- and
- provide an indication of the determined at least one emotion in a manner associated with the textual representation of the at least a portion of the voicemail message.
Dependencies are inferred from the claim text.