Call routing and real-time monitoring
Assignee46 Labs Ops
InventorTrevor Francis
Life of this patent
Estimating the term…
Abstract
A method and system for providing call routing analytics. A virtual session initiation protocol switch is provided and hosted in an Internet cloud-based environment. The switch streams live call detail records to a computer system having a processor configured to process all of the subscriber's call records to monitor route performance for the subscriber. Real-time route performance data is transmitted to the subscriber for display at a subscriber computer. The subscriber can then alter a routing of at least a portion of the call utilizing the switch in response to the real-time route performance data to increase quality of signaling and business performance.
Claims13
A method for providing call routing analytics, comprising:
- providing a virtual session initiation protocol switch that is hosted in an internet cloud-based environment;
- providing a processor programmed to extract call detail records for a subscriber for all calls that utilize the switch;
- automatically processing all of the subscriber's call records to monitor route performance for a subscriber;
- transmitting real-time route performance data to the subscriber for display at a subscriber computer;
- and
- altering a routing of at least a portion of the calls utilizing the switch in response to the real-time route performance data.
A system for providing call routing analytics, comprising:
- a cloud hosted session initiated protocol switch;
- wherein the switch streams call detail records;
- a call detail record queue to temporarily hold the call detail records;
- a processor programmed to divide the call detail records into analytic constituents, transmit call detail records to a storage media, process the analytic constituents and transmitting real-time route performance data to a subscriber for display at a subscriber computer based on the analytic constituents;
- and
- a subscriber interface configured to receive the analytic constituents,
Dependencies are inferred from the claim text.