Remote sales assistance
AssigneeWal-Mart Stores, Inc.
InventorsStuart Argue, Anthony Emile Marcar
Life of this patent
Estimating the term…
Abstract
A computer-implemented method is disclosed herein. The method includes the step of receiving, with a processing device of a commerce server, a help request signal from an augmented reality device worn by a consumer shopping in a retail store. The method also includes the step of determining, with the processing device, that the help request signal contains data indicative of a request for sales assistance. The method also includes the step of linking, with the processing device, the augmented reality device in communication with an electronic computing device physically remote from the augmented reality device. An operator of the electronic computing device is operable to assist the consumer.
Claims20
A computer-implemented method comprising:
- receiving, with a processing device of a commerce server, a help request signal from an augmented reality device worn by a consumer shopping in a retail store;
- determining, with the processing device, that the help request signal contains data indicative of a request for sales assistance;
- and
- linking, with the processing device, the augmented reality device in communication with an electronic computing device physically remote from the augmented reality device, wherein an operator of the electronic computing device is operable to assist the consumer in making a purchasing decision.
A computer-implemented method comprising:
- offering a plurality of items for sale at a plurality of retail stores;
- receiving, with a processing device of a commerce server, a help request signal from an augmented reality device worn by a consumer shopping in one of the plurality of retail stores;
- determining, with the processing device, that the help request signal contains data indicative of a request for sales assistance;
- and
- linking, with the processing device, the augmented reality device in communication with an electronic computing device physically remote from the augmented reality device, wherein an operator of the electronic computing device is operable to assist the consumer.
A consumer assistance system comprising:
- a commerce server having a processing device including:
- a receiving module configured to receive a help request signal from an augmented reality device worn by a consumer shopping in a retail store;
- an audio processing module configured to determine that the help request signal contains data indicative of a request for sales assistance;
- and
- a linking module configured to link the augmented reality device in communication with an electronic computing device physically remote from the augmented reality device, wherein an operator of the electronic computing device is operable to assist the consumer.
Dependencies are inferred from the claim text.