Performing follow-up actions based on survey results

A survey follow-up system for determining if at least one follow-up action is warranted after conducting an automated survey, and notifying at least one individual responsible for performing the at least one follow-up action comprising:

• a processing device associated with a computing system, the processing device configured to execute a survey program;
• and
• a memory device in communication with the processing device, the memory device configured to store a database and the survey program that is executable by the processing device, the survey program including at least:
• a survey conducting module configured to automatically conduct the automated survey on a customer regarding a service performed by a servicer for a customer at a customer location, the automated survey configured to prompt the customer for survey result information regarding the service performed by the servicer for the customer at the customer location, wherein the customer location is the location of the customer from which the servicer leaves upon completion of the service performed by the servicer for the customer;
• an automated survey result analyzing module configured to analyze the survey result information and determine whether the at least one follow-up action is warranted based in part on an automatic analysis of the survey result information;
• and
• a survey follow-up module configured to provide a notification to the at least one individual responsible for performing the at least one follow-up action upon determining that the at least one follow-up action is warranted, wherein the at least one follow-up action is performed to resolve issues related to a quality of service performed by the servicer for the customer at the customer location.

A computer-implemented method for determining if at least one follow-up action is warranted after conducting an automated survey, and providing a user interface where a user of the user interface may select at least one of the at least one follow-up actions from a follow-up actions selection, the method comprising the steps of:

• conducting the automated survey on a customer associated with a customer location, the automated survey on a customer regarding a service performed by a servicer for a customer at a customer location, the automated survey being configured by a computer utilizing a processing device to automatically prompt the customer for survey result information;
• after conducting the automated survey with a customer regarding the service performed by the servicer for the customer at the customer location, automatically receiving, by the computer, the survey result information regarding the service performed by the servicer for the customer at the customer location;
• after receiving the survey result information regarding the service performed by the servicer for the customer at the customer location, analyzing, by an automated survey result analyzing module, the survey result information to determine whether the at least one follow-up action is warranted based in part on an analysis of the survey result information received from the customer in response to conducting the automated survey;
• in response to determining that the at least one follow-up action is warranted regarding the service performed by the servicer for the customer at the customer location, displaying the user interface including at least the follow-up actions selection having a plurality of selectable follow-up actions, wherein the plurality of selectable follow-up actions is based at least in part on the services performed by the servicer for the customer;
• enabling the user of the user interface to select at least one of the at least one follow-up actions from the follow-up actions selection;
• and
• in response to enabling the user of the user interface to select at least one of the at least one follow-up actions from the follow-up actions selection, providing a notification from the computer to at least one individual responsible for performing the at least one follow-up action.

A survey follow-up system for determining if at least one follow-up action is warranted after conducting an automated survey and providing a user interface where a user of the user interface may select at least one of the at least one follow-up actions from a follow-up actions selection comprising:

• a processing device associated with a computing system, the processing device configured to execute a survey program;
• and
• a memory device in communication with the processing device, the memory device configured to store a database and the survey program, the survey program including:
• a survey conducting module configured to conduct an automated survey on a customer associated with a customer location regarding a service performed by a servicer for a customer at a customer location, the automated survey configured to prompt the customer for survey result information regarding the service performed by the servicer for the customer at the customer location;
• a survey result analyzing module configured to determine when the at least one follow-up action is warranted based in part on an analysis of the survey result information;
• a survey result monitoring module configured to enable a user of the user interface to select at least one of the at least one follow-up actions from the follow-up actions selection;
• and
• a survey follow-up module configured to provide a notification to at least one individual responsible for performing the at least one follow-up action.