User Survey Service for Unified Communications

Abstract

The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include computer systems and methods for using presence information to survey users. A described UC system includes a survey service server that communicates with devices associated with a customer site. In a described embodiment, after determining if a user is available (e.g., online and involved in a meeting or other activity) based on presence information, a user survey service initiates a survey at that time via a real-time communication mechanism (e.g., instant messaging).

Dependencies are inferred from the claim text.