Scheduling based on customer tracking

A method for predicting checkout counter utilization, comprising:

• individually tracking a location of a plurality of shoppers moving within a store;
• predicting a future course of motion for each of the plurality of shoppers based on the tracked location;
• determining when each of the plurality of shoppers will arrive at a checkout counter based on the corresponding predicted future courses of motion;
• calculating a utilization over time of the location of the checkout counter based on an aggregation of the determinations of when each of the plurality of shoppers will arrive at the checkout counter;
• and
• automatically creating or modifying a personnel schedule for the store in response to the calculated utilization over time.

A computer program product for predicting facility utilization, the computer program product comprising a computer readable storage medium having program code embodied therewith, the program code readable/executable by a computer to:

• individually track a location of a plurality of people moving within the facility;
• predict a future course of motion for each of the plurality of people based on the tracked location;
• determine when each of the plurality of people will arrive at a location of interest within the facility based on the corresponding predicted future courses of motion;
• and
• calculate a utilization over time of the location of interest based on an aggregation of the determinations of when each of the plurality of people will arrive at the location of interest.