Proactive diagnostics
AssigneeVerizon Patent and Licensing Inc.
InventorSagiv DRAZNIN
Life of this patent
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Abstract
A data message is received from a machine-to-machine (M2M) device over a mobile communication network. The data message includes: a Machine Identification (MID) number of a machine coupled to the M2M device and/or an identifier of the M2M device; location information of the machine; and an alert based on a condition of the machine satisfying a service or alarm criterion. A database associated with the application server is searched for different solutions for the machine satisfying a service or alarm criterion. The machine is then matched with one or more providers that can service the machine for each solution. A tailored response data message, based on the machine location information, the identified condition and the matched provider(s), is sent to the user of the machine.
Claims24
A method comprising steps of:
- receiving at an application server a data message from a machine-to-machine (M2M) device over a mobile communication network, wherein the data message includes:
- at least one of (i) a Machine Identification (MID) number of a machine coupled to the M2M device or (ii) an identifier of the M2M device;
- location information of the machine;
- and
- an alert based on a condition of the machine, sensed by one or more sensors, satisfying a service or alarm criterion;
- identifying an account based on the MID or the identifier of the M2M device received at the application server via the data message;
- searching a database associated with the application server for one or more possible solutions for the machine satisfying the service or alarm criterion;
- for each solution, matching the machine with one or more providers that can service the machine;
- creating a tailored response data message based on:
- the received location information of the machine;
- the condition of the machine satisfying the service or alarm criterion;
- the one or more possible solutions;
- and
- the one or more matched providers;
- and
- sending to a user of the machine the tailored response data message.
A method comprising steps of:
- receiving condition information of a machine from one or more sensors;
- upon determining that the condition of the machine satisfies a service or alarm criterion, sending to an application server a data message over a mobile communication network, the message comprising:
- at least one of (i) a Machine Identification (MID) number of the machine or (ii) an identifier of the M2M device;
- location information of the machine;
- and
- an alert based on a condition of the machine satisfying the service or alarm criterion;
- receiving a tailored response data message from the application server, the tailored message including:
- one or more possible solutions to the condition of the machine satisfying the service or alarm criterion;
- and
- for each solution, one or more matched providers to service the condition of the machine satisfying the service or alarm criterion.
A machine to machine (M2M) device comprising:
- a processor;
- a communication interface coupled to the processor;
- a storage device for content and programming;
- a program stored in the storage device, wherein execution of the program by the processor configures the M2M device to perform functions, including functions to:
- receive condition information of a machine from one or more sensors;
- upon determining that the condition of the machine satisfies a service or alarm criterion, send to an application server a data message over a mobile communication network, the message comprising:
- at least one of (i) a Machine Identification (MID) number of the machine or (ii) an identifier of the M2M device;
- location information of the machine;
- and
- an alert based on a condition of the machine satisfying the service or alarm criterion;
- receive a tailored response data message from the application server, the tailored message including:
- one or more possible solutions to the condition of the machine satisfying the service or alarm criterion;
- and
- one or more matched providers to service the condition of the machine satisfying the service or alarm criterion.
Dependencies are inferred from the claim text.