Graphical User Interface With Contact Center Performance Visualizer

A system for monitoring and visualizing contact center performance via a graphical user interface, comprising:

• processor;
• and
• memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
• identify a plurality of contact center metrics;
• identify predicted values for the plurality of contact center metrics;
• display a reference geometric object having a plurality of vertices representing the predicted values for the plurality of contact center metrics;
• determine actual values for the plurality of contact center metrics;
• overlay over the display of the reference geometric object, a display of a current geometric object, the current geometric object having a plurality of vertices representing the actual values for the plurality of contact center metrics, wherein in displaying the current geometric object, a display position of a particular vertex of the current geometric object representing a particular contact center metric deviates from a display position of a corresponding vertex of the reference geometric object representing the particular contact center metric if the actual value for the particular contact center metric deviates from the predicted value for the particular contact center metric, and the display position of the particular vertex of the current geometric object corresponds to the display position of the corresponding vertex of the reference geometric object if the actual value for the particular contact center metric is equal to the predicted value for the particular contact center metric.