# US 2014/0207486 A1 · Health management system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2014/0207486 A1 - Document ID: US20140207486A1 - Status: Published application - Kind: A1 - Application number: 14/240,942 - Filed: 2012-08-31 - Published: 2014-07-24 - Earliest claimed: 2011-08-31 - Assignees: Lifeguard Health Networks, Inc. - Inventors: Martin Carty; Michael Helfrich - Web page: https://patentgrep.com/patent/US20140207486A1 ## CPC - G06Q 10/103: {Workflow collaboration or project management} - G06Q 10/10: Office automation; Time management - G16H 20/00: ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance - G16H 40/67: for remote operation - G16H 50/20: for computer-aided diagnosis, e.g. based on medical expert systems - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA ## Abstract A decentralized system with at least a server (130, 140) and a plurality of remote devices including at least a member device (150), a caregiver device (120) and a support device (110) configured for use by a at least one person in a support team network for a user of the member device. The system is configured to allow the server and the remote devices to communicate over a network to define a continuity of care network (CCN 100) for managing the flow of member related information between the member device (150), the caregiver device (120) and the support device (110); receive behavioral change communications in response to health events related to the member; and transmit communications regarding the received behavioral change communications to at least one user of the member device (150), the caregiver device (120) and the support device (110). ## Claims ### Claim at position 1 -124. (canceled) ### Claim 125 A system for providing continuity of care management, the system comprising: a member device configured to communicate with one or more remote devices over a network, at least one of the member device and remote devices comprises a health service management computing system, having at least one processor, configured to: provide a care plan for a user of the member device, the care plan defining a personalized course of care for a health-related condition of the user; monitor user interaction with the member device and receive a user-related health event from the member device; determine user compliance in real- or near real-time with the care plan based, at least in part, on a comparison between the received user-related health event and one or more parameters of the care plan; identify a violation and user non-compliance with the care plan if the comparison falls outside of a defined compliance boundary; initiate a multi-tiered escalation and workflow process of the care plan in response to the identified violation; transmit, at a first tier level, an alert of the violation only to the member device; transmit, at a second tier level, the violation alert to a first remote device associated with a non-healthcare professional in a trusted care network if the violation remains after the first tier level escalation; and transmit, at a third tier level, the violation alert to a second remote device associated with a healthcare professional if the violation remains after the second tier level escalation. ### Claim 126 (depends on 125) The system of claim 125, wherein the health service management computing system is further configured to monitor, at each tier level, user interaction with the member device for a user-related health event sufficient to overcome the violation. ### Claim 127 (depends on 125) The system of claim 125, wherein the one or more parameters of the care plan are selected from the group consisting of digital consents, therapeutic regimen protocols, physiological vitals, transitional tasks, events, rules, resources, and workflows associated with the course of care. ### Claim 128 (depends on 127) The system of claim 127, wherein the user-related health event is selected from the group consisting of user consent to one or more modifications to the care plan, user characteristics including user medical data, and user actions or inactions related to therapeutic regimen, transitional tasks, behavioral communications, and lifestyle events, or combinations thereof. ### Claim 129 (depends on 128) The system of claim 128, further comprising a sensor communicatively coupled to the member device and configured to monitor user characteristics selected from the group consisting of user physiological characteristics, user vital signs, user blood analysis, and user movement. ### Claim 130 (depends on 129) The system of claim 129, wherein the sensor is selected from the group consisting of a blood glucose monitor, a weight scale, an electrocardiogram, an accelerometer, a three-axis gyroscope, and a global positioning satellite (GPS) module. ### Claim 131 (depends on 129) The system of claim 129, wherein the health service management computing system is further configured to compare sensed user characteristics with a set of defined characteristics associated with the care plan to determine whether sensed user characteristics fall within an acceptable boundary. ### Claim 132 (depends on 129) The system of claim 129, further comprising at least one autonomous agent configured to receive sensed user characteristics data from the sensor and transmit a signal to the member device alerting the user to perform a task associated with the care plan in response to the sensed user characteristics and/or to control a medical device associated with the sensor. ### Claim 133 (depends on 125) The system of claim 125, wherein the health service management computing system is configured to determine context-based content to provide to the user on the member device based on the care plan, received user-related health events, and/or user compliance or non-compliance with the care plan. ### Claim 134 (depends on 133) The system of claim 133, wherein the context-based content is determined based on a time of day, a location of the user, a location of the non-healthcare and/or healthcare professional, and/or location of an additional resource to which the user has subscribed. ### Claim 135 (depends on 133) The system of claim 133, wherein the context-based content comprises information, incentives, and/or services associated with and relevant to the one or more parameters of the care plan, the received user-related health events, and/or user compliance or non-compliance with the care plan. ### Claim 136 (depends on 125) The system of claim 125, wherein the health service management computing system is configured to dynamically determine optimal healthcare services based, at least in part, on a location of the member device in relation to health-related assets and quality of service performance metrics associated with the health-related assets. ### Claim 137 (depends on 136) The system of claim 136, wherein the health-related assets are selected from the group consisting of the non-healthcare professional, the healthcare professional, health care provider resources, and network resources and the quality of service performance metrics is selected from availability and on-time delivery. ### Claim 138 (depends on 125) The system of claim 125, wherein the care plan is based, at least in part, on a health service policy template developed by a third party and provided to a healthcare provider of the user. ### Claim 139 (depends on 138) The system of claim 138, wherein the health service management computing system is configured to require healthcare provider consent to any modifications to the health service policy template resulting in modifications to the care plan. ### Claim 140 (depends on 125) The system of claim 125, wherein the health service management computing system is configured to allow the creation of new care plans or modification of existing care plans and further configured to prompt the user for acknowledgement of and consent to any modifications to the care plan. ### Claim 141 A system for providing continuity of care management, the system comprising: a member device configured to communicate with one or more remote devices over a network, at least the member device comprises a health service management computing system, having at least one processor, configured to: provide a care plan for a user of the member device, the care plan defining a personalized course of care for a health-related condition of the user; monitor user interaction with the member device and receive a user-related health event from the member device; determine user compliance in real- or near real-time with the care plan based, at least in part, on a comparison between the received user-related health event and one or more parameters of the care plan; identify a violation and user non-compliance with the care plan if the comparison falls outside of a defined compliance boundary; initiate a multi-tiered escalation and workflow process of the care plan in response to the identified violation; transmit, at a first tier level, an alert of the violation only to the member device; transmit, at a second tier level, the violation alert to a first remote device associated with a non-healthcare professional in a trusted care network if the violation remains after the first tier level escalation; and transmit, at a third tier level, the violation alert to a second remote device associated with a healthcare professional if the violation remains after the second tier level escalation; and a medical device for providing treatment to the user and an associated sensor communicatively coupled to the member device and configured to monitor user characteristics selected from the group consisting of user physiological characteristics, user vital signs, user blood analysis, and user movement; wherein the health service management computing system is configured to compare sensed user characteristics with a set of defined characteristics associated with the care plan and control operation of the medical device to provide a treatment based on the comparison. ### Claim 142 A method for providing continuity of care management, the method comprising: providing a care plan for a user, the care plan defining a personalized course of care for a health-related condition of the user; monitoring for and receiving a user-related health event; determining user compliance in real- or near real-time with the care plan based, at least in part, on a comparison between the received user-related health event and one or more parameters of the care plan; identifying a violation and user non-compliance with the care plan if the comparison falls outside of a defined compliance boundary; initiating a multi-tiered escalation and workflow process of the care plan in response to the identified violation; transmitting, at a first tier level, an alert of the violation only to the user; transmitting, at a second tier level, the violation alert to a non-healthcare professional in a trusted care network as authorized by the user if the violation remains after the first tier level escalation; and transmitting, at a third tier level, the violation alert to a healthcare professional associated with the user if the violation remains after the second tier level escalation. ### Claim 143 (depends on 142) The method of claim 142, wherein the one or more parameters of the care plan are selected from the group consisting of digital consents, therapeutic regimen protocols, physiological vitals, transitional tasks, events, rules, resources, and workflows associated with the course of care and the user-related health event is selected from the group consisting of user consent to one or more modifications to the care plan, user characteristics including user medical data, and user actions or inactions related to therapeutic regimen, transitional tasks, behavioral communications, and lifestyle events, or combinations thereof. ### Claim 144 (depends on 142) The method of claim 142, further comprising: determining context-based content to provide to the user based on the care plan, received user-related health events, and/or user compliance or non-compliance with the care plan, the context-based content based on a time of day, a location of the user, a location of the non-healthcare professional and/or healthcare professional, and/or location of an additional resource to which the user has subscribed; and providing the user with the context-based content, the context-based content comprises information, incentives, and/or services associated with and relevant to the one or more parameters of the care plan, the received user-related health events, and/or user compliance or non-compliance with the care plan.