# US 2014/0195863 A1 · Systems and methods for remote monitoring in a computer network > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2014/0195863 A1 - Document ID: US20140195863A1 - Status: Published application - Kind: A1 - Application number: 14/139,241 - Filed: 2013-12-23 - Published: 2014-07-10 - Earliest claimed: 2006-12-22 - Assignees: Commvault Systems, Inc. - Applicants: CommVault Systems, Inc. - Inventors: Parag Gokhale; Rajiv Kottomtharayil; Srinivas Kavuri; Anand Prahlad; Suresh Parpatakam Reddy; Robert Keith Brower, Jr.; Jared Meade - Web page: https://patentgrep.com/patent/US20140195863A1 ## CPC - G06F 11/0793: {Remedial or corrective actions (recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40)} - G06F 11/0709: {in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems} - G06F 11/0748: {in a remote unit communicating with a single-box computer node experiencing an error/fault (remote testing G06F11/2294)} - G06F 11/0751: {Error or fault detection not based on redundancy (power supply failures G06F1/30; network fault management H04L41/06)} - G06F 11/0769: {Readable error formats, e.g. cross-platform generic formats, human understandable formats} - G06F 11/0781: {Error filtering or prioritizing based on a policy defined by the user or on a policy defined by a hardware/software module, e.g. according to a severity level} - G06F 11/079: {Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36)} - G06F 16/214: {Database migration support} - G06F 11/1402: {Saving, restoring, recovering or retrying} - G06F 21/604: {Tools and structures for managing or administering access control systems} - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements. ## Claims ### Claim 1 (canceled) ### Claim 2 A method of error reporting in a computer network, the method comprising: monitoring with one or more first devices, one or more data migration operations that migrates data within a storage system, wherein the one or more first devices have access privileges to migrated data; detecting with the one or more first devices, an error associated with a failed performance of the one or more data migration operations; receiving, with one or more second devices that do not possess access privileges to the migrated data, diagnostic information, wherein the diagnostic information comprises information about the failed performance of the one or more data migration operations; consulting, with the one or more second devices, an index to determine error response instructions based at least in part on the diagnostic information; and providing, with the one or more second devices, the error response instructions to the one or more first devices. ### Claim 3 (depends on 2) The method of claim 2 wherein the one or more first devices assemble the diagnostic information into a report and provide the report to the one or more second devices. ### Claim 4 (depends on 2) The method of claim 2 wherein the one or more data migration operations comprises a storage resource management operation. ### Claim 5 (depends on 2) The method of claim 2 wherein the one or more data migration operations comprises a hierarchical storage management operation. ### Claim 6 (depends on 2) The method of claim 2 wherein detecting the error includes receiving at least one error message. ### Claim 7 (depends on 2) The method of claim 2 further comprising requesting at least a portion of the diagnostic information, wherein the diagnostic information requested is determined based at least in part on information in the index. ### Claim 8 (depends on 2) The method of claim 2 wherein the one or more second devices prioritize an error report, wherein the error report is provided to the one or more second devices as part of an ordered queue of error reports. ### Claim 9 (depends on 2) The method of claim 2 wherein monitoring the one or more data migration operations comprises monitoring at least one of the following types of information: file type distribution, file size distribution, distribution of access time, distribution of modification time, distribution by owner, capacity of storage media, asset reporting by host, disk, or partition, and availability of resources, disks, hosts, and applications. ### Claim 10 (depends on 2) The method of claim 2 wherein the one or more second devices generate an error report based upon selection criteria provided by an administrator. ### Claim 11 (depends on 2) The method of claim 2 wherein the one or more second devices generate an error report without human intervention. ### Claim 12 An automated data migration system, the system comprising: one or more first devices that monitor one or more data migration operations that migrates data within a storage system; wherein the one or more first devices detect an error associated with a failed performance of the one or more data migration operations; one or more second devices that do not possess access privileges to the migrated data, wherein the one or more second devices receive diagnostic information from the one or more first devices, wherein the diagnostic information comprises information about the failed performance of the one or more data migration operations; wherein the one or more second devices are in communication with an index that comprises error response instructions associated with the diagnostic information; and wherein the one or more second devices provide the error response instructions to the one or more first devices. ### Claim 13 (depends on 12) The system of claim 12 wherein the one or more first devices assembling the diagnostic information into a report and provide the report to the one or more second devices. ### Claim 14 (depends on 12) The system of claim 12 wherein the one or more data migration operations comprises a storage resource management operation. ### Claim 15 (depends on 12) The system of claim 12 wherein the one or more data migration operations comprises a hierarchical storage management operation. ### Claim 16 (depends on 12) The system of claim 12 wherein the one or more first devices detect the error by receiving at least one error message. ### Claim 17 (depends on 12) The system of claim 12 wherein the one or more second devices request at least a portion of the diagnostic information, wherein the diagnostic information requested is determined based at least in part on information in the index. ### Claim 18 (depends on 12) The system of claim 12 wherein the one or more second devices prioritize an error report, wherein the error report is provided to the one or more second devices as part of an ordered queue of error reports. ### Claim 19 (depends on 12) The system of claim 12 wherein the one or more first devices monitor the one or more data migration operations by monitoring at least one of the following types of information: file type distribution, file size distribution, distribution of access time, distribution of modification time, distribution by owner, capacity of storage media, asset reporting by host, disk, or partition, and availability of resources, disks, hosts, and applications. ### Claim 20 (depends on 12) The system of claim 12 wherein the one or more second devices generate an error report based upon selection criteria provided by an administrator. ### Claim 21 (depends on 12) The system of claim 12 wherein the one or more second devices generate an error report without human intervention.