# US 2014/0195621 A1 · Intelligent chat system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2014/0195621 A1 - Document ID: US20140195621A1 - Status: Published application - Kind: A1 - Application number: 13/736,756 - Filed: 2013-01-08 - Published: 2014-07-10 - Earliest claimed: 2013-01-08 - Assignees: VMware, Inc. - Applicants: VMware, Inc. - Inventors: Raja Rao DV - Web page: https://patentgrep.com/patent/US20140195621A1 ## CPC - H04L 51/02: using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages - H04L 12/1827: {Network arrangements for conference optimisation or adaptation} - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) ## Abstract The disclosure herein describes an intelligent chat system. During operation, the system monitors content provided by participants of an online chat, and automatically obtains, from a data source, additional information based on the monitored content. The system then presents the obtained additional information to the chat participants without the need for the chat participants to request the additional information. ## Claims ### Claim 1 A computer-implemented method for enhancing online chat experience, comprising: establishing a chat session between a first participant and a second participant, the chat session being executed using a chat application that enables a plurality of messages to be transmitted between the first participant and the second participant, the messages being displayed in a chat window local to each participant; initiating a chat assistant configured to execute as a background process on a computer, the chat assistant configured to monitor the plurality of messages; monitoring, by the chat assistant, a computer, content in the plurality of messages transmitted between the first participant and the second participant; recognizing a specified set of content in a message; in response to recognizing the set of content, automatically obtaining, from a data source external with respect to the chat application, additional information based on the monitored content; and presenting simultaneously to both the first participant and the second participant, the obtained additional information within the chat window by the chat assistant without requiring either the first participant or the second participant to request the additional information manually. ### Claim 2 (depends on 1) The method of claim 1, further comprising determining whether the second participant is authorized to view the additional information obtained from the content in the message transmitted by the first participant. ### Claim 3 (canceled) ### Claim 4 (depends on 1) The method of claim 1, wherein the data source includes at least one of: an email server; a calendar; an enterprise database; and Internet. ### Claim 5 (depends on 1) The method of claim 1, further comprising inferring meanings of the content. ### Claim 6 (depends on 1) The method of claim 1, further comprising presenting a recommendation to the first participant and to the second participant. ### Claim 7 (depends on 1) The method of claim 1, wherein the additional information includes one or more of: a map; an email; a date; a time; a calendar item; and a venue. ### Claim 8 A non-transitory computer-readable storage medium storing instructions that when executed by a processor cause the processor to perform a set of operations comprising: establishing a chat session between a first participant and a second participant, the chat session being executed using a chat application that enables a plurality of messages to be transmitted between the first participant and the second participant, the messages being displayed in a chat window local to each participant; initiating a chat assistant configured to execute as a background process on a computer, the chat assistant configured to monitor the plurality of messages; monitoring, by the chat assistant, content in the plurality of messages transmitted between the first participant and the second participant; recognizing a specified set of content in a message; in response to recognizing the set of content, automatically obtaining, from a data source external with respect to the chat application, additional information based on the monitored content; and presenting simultaneously both to the first participant and to the second participant, the obtained additional information within the chat window without requiring either the first participant or the second participant to request the additional information manually. ### Claim 9 (depends on 8) The storage medium of claim 8, wherein the set of operations further comprises determining whether the second participant is authorized to view the additional information obtained from the content in the message transmitted by the first participant. ### Claim 10 (canceled) ### Claim 11 (depends on 8) The storage medium of claim 8, wherein the data source includes at least one of: an email server; a calendar; an enterprise database; and Internet. ### Claim 12 (depends on 8) The storage medium of claim 8, wherein the set of operations further comprises inferring meanings of the content. ### Claim 13 (depends on 8) The storage medium of claim 8, wherein the set of operations further comprises presenting a recommendation to the first participant and to the second participant. ### Claim 14 (depends on 8) The storage medium of claim 8, wherein the additional information includes one or more of: a map; an email; a date; a time; a calendar item; and a venue. ### Claim 15 A computer system, comprising: a processor; a memory coupled to the processor, the memory storing a sequence of instructions executed by the processor to: establish a chat session between a first participant and a second participant, the chat session being executed using a chat application that enables a plurality of messages to be transmitted between the first participant and the second participant, the messages being displayed in a chat window local to each participant; initiate a chat assistant configured to execute as a background process on computer system, the chat assistant configured to monitor the plurality of messages; monitor, by the chat assistant, content in the plurality of messages transmitted between the first participant and the second participant; recognize a specified set of content in a message; in response to recognizing the set of content, automatically obtain, from a data source external with respect to the chat application, additional information based on the monitored content; and present simultaneously both to the first participant and to the second participant, the obtained additional information within the chat window without requiring either the first participant or the second participant to request the additional information manually. ### Claim 16 (depends on 15) The computer system of claim 15, the memory further comprising instructions executed by the processor to: determine whether the second participant is authorized to view the additional information obtained from the content in the message transmitted by the first participant. ### Claim 17 (canceled) ### Claim 18 (depends on 15) The computer system of claim 15, wherein the data source includes at least one of: an email server; a calendar; an enterprise database; and Internet. ### Claim 19 (depends on 15) The computer system of claim 15, the memory further comprising instructions executed by the processor to: infer meanings of the content. ### Claim 20 (depends on 15) The computer system of claim 15, the memory further comprising instructions executed by the processor to: present a recommendation to the first participant and to the second participant. ### Claim 21 (depends on 20) The computer system of claim 20, wherein the additional information includes one or more of: a map; an email; a date; a time; a calendar item; and a venue. ### Claim 22 (depends on 1) The method of claim 1, further comprising: recognizing a question related to a home address of the first participant in the plurality of messages transmitted between the first participant and the second participant; determining whether the first participant has previously authorized the second participant to know the home address of the first participant; if the first participant has authorized the second participant to know the home address, contacting a mapping service by the chat assistant, retrieving a set of directions from the mapping service, and displaying the set of directions within the chat window. ### Claim 23 (depends on 8) The storage medium of claim 8, wherein the set of operations further comprises: recognizing a question related to a home address of the first participant in the plurality of messages transmitted between the first participant and the second participant; determining whether the first participant has previously authorized the second participant to know the home address of the first participant; if the first participant has authorized the second participant to know the home address, contacting a mapping service by the chat assistant, retrieving a set of directions from the mapping service, and displaying the set of directions within the chat window. ### Claim 24 (depends on 15) The computer system of claim 15, the memory further comprising instructions executed by the processor to: recognize a question related to a home address of the first participant in the plurality of messages transmitted between the first participant and the second participant; determine whether the first participant has previously authorized the second participant to know the home address of the first participant; if the first participant has authorized the second participant to know the home address, contact a mapping service by the chat assistant, retrieve a set of directions from the mapping service, and display the set of directions within the chat window.