# US 2014/0195458 A1 · Methods, systems, and computer program products for compiling experience ratings for service providers

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- Number: US 2014/0195458 A1
- Document ID: US20140195458A1
- Status: Published application
- Kind: A1
- Application number: 14/152,340
- Filed: 2014-01-10
- Published: 2014-07-10
- Earliest claimed: 2013-01-10
- Assignees: Pegmap, LLC.
- Applicants: Pegmap, LLC.
- Inventors: Edoardo Rizzi; Sameh Yamany
- Web page: https://patentgrep.com/patent/US20140195458A1

## CPC

- G06Q 30/0282: Rating or review of business operators or products
- G06Q 50/40: Business processes related to the transportation industry (shipping G06Q10/083)
- H04L 67/52: specially adapted for the location of the user terminal
- H04W 4/02: Services making use of location information
- H04W 4/185: {by embedding added-value information into content, e.g. geo-tagging}
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)
- H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72)

## Abstract

A method for compiling experience ratings for service providers includes receiving a rating of a communication service provided by the service provider from a user of the communication service. The rating has a geographic location and a time associated therewith. The geographic map is updated with the rating that was received from the user.

## Claims

### Claim 1

A method, comprising:
receiving a rating of a communication service provided by a service provider from a user of the communication service, the rating having a geographic location and a time associated therewith; and
updating a geographic map with the rating that was received from the user.

### Claim 2 (depends on 1)

The method of claim 1, wherein the service provider is a first service provider, the method further comprising:
receiving ratings of the communication service provided by the first service provider and provided by a second service provider from a plurality of users; and
providing the user with the geographic map that displays the ratings received for the communication service provided by the first and second service providers in an area proximate to the geographic location.

### Claim 3 (depends on 1)

The method of claim 1, further comprising:
performing a speed test on the communication link over which the communication service is provided while the user was generating the rating of the communication service; and
communicating a result of the speed test to the user.

### Claim 4 (depends on 1)

The method of claim 1, wherein the rating was generated by the user while using the communication service.

### Claim 5 (depends on 1)

The method of claim 1, wherein the rating is an ordinal level rating.

### Claim 6 (depends on 1)

The method of claim 1, wherein the rating has an activity associated therewith.

### Claim 7 (depends on 1)

The method of claim 1, wherein the rating has user comments associated therewith.

### Claim 8 (depends on 1)

The method of claim 1, wherein the geographic map is a first geographic map, the method further comprising:
receiving an identification of a second geographic location from the user;
receiving an identification of a communication service; and
providing the user with a second geographic map that displays ratings received for the communication service that was identified from a plurality of users proximate to the second geographic location.

### Claim 9 (depends on 1)

The method of claim 1, wherein receiving the rating of the communication service comprises:
receiving a plurality of ratings of the communication service provided by the service provider from a plurality of users of the communication service, the ratings having the geographic location and a plurality of times associated therewith, respectively; and
communicating the ratings to the service provider without disclosing identities of the plurality of users.

### Claim 10

A system, comprising:
a processor; and
a memory coupled to the processor and comprising computer readable program code embodied in the memory that when executed by the processor causes the processor to perform operations comprising:
receiving a rating of a communication service provided by a service provider from a user of the communication service, the rating having a geographic location and a time associated therewith; and
updating a geographic map with the rating that was received from the user.

### Claim 11 (depends on 10)

The system of claim 10, wherein the service provider is a first service provider, the operations further comprising:
receiving ratings of the communication service provided by the first service provider and provided by a second service provider from a plurality of users; and
providing the user with the geographic map that displays the ratings received for the communication service provided by the first and second service providers in an area proximate to the geographic location.

### Claim 12 (depends on 10)

The system of claim 10, further comprising:
performing a speed test on the communication link over which the communication service is provided while the user was generating the rating of the communication service; and
communicating a result of the speed test to the user.

### Claim 13 (depends on 10)

The system of claim 10, wherein the rating was generated by the user while using the communication service.

### Claim 14 (depends on 10)

The system of claim 10, wherein the rating is an ordinal level rating.

### Claim 15 (depends on 10)

The system of claim 10, wherein the rating has an activity associated therewith.

### Claim 16 (depends on 10)

The system of claim 10, wherein the rating has user comments associated therewith.

### Claim 17 (depends on 10)

The system of claim 10, wherein the geographic map is a first geographic map, the operations further comprising:
receiving an identification of a second geographic location from the user;
receiving an identification of a communication service; and
providing the user with a second geographic map that displays ratings received for the communication service that was identified from a plurality of users proximate to the second geographic location.

### Claim 18 (depends on 10)

The system of claim 10, wherein receiving the rating of the communication service comprises:
receiving a plurality of ratings of the communication service provided by the service provider from a plurality of users of the communication service, the ratings having the geographic location and a plurality of times associated therewith, respectively; and
communicating the ratings to the service provider without disclosing identities of the plurality of users.

### Claim 19

A computer program product, comprising:
a tangible computer readable storage medium comprising computer readable program code embodied in the medium that when executed by a processor causes the processor to perform operations comprising:
receiving a rating of a communication service provided by a service provider from a user of the communication service, the rating having a geographic location and a time associated therewith; and
updating a geographic map with the rating that was received from the user.

### Claim 20 (depends on 19)

The computer program product of claim 19, wherein the service provider is a first service provider, the operations further comprising:
receiving ratings of the communication service provided by the first service provider and provided by a second service provider from a plurality of users; and
providing the user with the geographic map that displays the ratings received for the communication service provided by the first and second service providers in an area proximate to the geographic location.

### Claim 21 (depends on 19)

The computer program product of claim 19, further comprising:
performing a speed test on the communication link over which the communication service is provided while the user was generating the rating of the communication service; and
communicating a result of the speed test to the user.

### Claim 22 (depends on 19)

The computer program product of claim 19, wherein the rating was generated by the user while using the communication service.

### Claim 23 (depends on 19)

The computer program product of claim 19, wherein the rating is an ordinal level rating.

### Claim 24 (depends on 19)

The computer program product of claim 19, wherein the rating has an activity associated therewith.

### Claim 25 (depends on 19)

The system of claim 19, wherein the rating has user comments associated therewith.

### Claim 26 (depends on 19)

The computer program product of claim 19, wherein the geographic map is a first geographic map, the operations further comprising:
receiving an identification of a second geographic location from the user;
receiving an identification of a communication service; and
providing the user with a second geographic map that displays ratings received for the communication service that was identified from a plurality of users proximate to the second geographic location.

### Claim 27 (depends on 19)

The computer program product of claim 19, wherein receiving the rating of the communication service comprises:
receiving a plurality of ratings of the communication service provided by the service provider from a plurality of users of the communication service, the ratings having the geographic location and a plurality of times associated therewith, respectively; and
communicating the ratings to the service provider without disclosing identities of the plurality of users.