# US 2014/0194082 A1 · Method and apparatus for communication with emergency dispatch services

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- Number: US 2014/0194082 A1
- Document ID: US20140194082A1
- Status: Published application
- Kind: A1
- Application number: 13/734,950
- Filed: 2013-01-05
- Published: 2014-07-10
- Earliest claimed: 2013-01-05
- Assignees: QUALCOMM Incorporated
- Applicants: Qualcomm Incorporated
- Inventors: Christopher R. WINGERT; Mary C. HARDY
- Web page: https://patentgrep.com/patent/US20140194082A1

## CPC

- H04W 4/90: Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
- H04M 3/42221: {Conversation recording systems (at the subscriber's set H04M1/656)}
- H04M 3/5116: {for emergency applications}
- H04M 7/0057: {Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network}
- H04W 40/00: Communication routing or communication path finding
- H04W 76/50: for emergency connections
- H04M 2242/04: for emergency applications
- H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72)
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)

## Abstract

Emergency reporting is described in which user input is received in an emergency call that is used to classify the call. Based on the classification process, emergency calls are processed to give priority to certain calls. The calls that are given the highest priority may be transmitted by a voice network and other calls may be transmitted by a data network. The reporting includes receiving user input identifying an emergency perspective of the user and selecting a data call based on the emergency perspective indicating the user is a bystander. It also includes recording an audio message from the user and transmitting the audio message to a public service answering point (PSAP) over a data network.

## Claims

### Claim 1

A method for reporting an emergency event, comprising:
receiving user input identifying an emergency perspective of the user;
selecting a data call based on the emergency perspective indicating the user is a bystander;
recording an audio message from the user; and
transmitting the audio message to a public service answering point (PSAP) over a data network.

### Claim 2 (depends on 1)

The method of claim 1, further comprising:
receiving an emergency ranking from the user; and
adding an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 3 (depends on 1)

The method of claim 1, further comprising:
retrieving condition information from one or more sensors; and
attaching the condition information to the audio message.

### Claim 4 (depends on 1)

The method of claim 1 performed by one of:
a mobile device;
a vehicle communication system; and
a personal computer.

### Claim 5

A method for reporting an emergency event from a vehicle, comprising:
triggering an emergency reporting application associated with a vehicle communication system in response to user activation;
prompting a user to provide an emergency perspective of the emergency event;
selecting one of: a voice call and a data call, in response to the emergency perspective received from the user;
recording an audio message from the user in response to selecting the data call; and
transmitting the audio message to a public service answering point (PSAP) over a data network.

### Claim 6 (depends on 5)

The method of claim 5, further comprising:
receiving an emergency ranking from the user; and
adding an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 7 (depends on 6)

The method of claim 6, further comprising:
retrieving condition information from one or more sensors; and
attaching the condition information to the audio message.

### Claim 8

A method for emergency reporting, comprising:
receiving an emergency audio message over a data network at a public service answering point (PSAP); and
routing the emergency audio message to an emergency operator of a plurality of emergency operators.

### Claim 9 (depends on 8)

The method of claim 8, further comprising:
analyzing an emergency ranking associated with the emergency audio message; and
assigning an action rank according to the emergency ranking, wherein in the routing comprises:
selecting the emergency operator according to the action rank; and
routing the emergency audio message to the selected emergency operator.

### Claim 10 (depends on 9)

The method of claim 9, wherein the emergency ranking is based at least in part on a selection from the list consisting of: an emergency ranking based on user input, an emergency ranking based on speech recognition analysis, an emergency ranking based on voice stress analysis, and combinations thereof.

### Claim 11 (depends on 8)

The method of claim 8, further comprising:
sending a message to a user indicating that the user's audio message has been received.

### Claim 12

An apparatus configured for reporting an emergency event, comprising:
means for receiving user input identifying an emergency perspective of the user;
means for selecting a data call based on the emergency perspective indicating the user is a bystander;
means for recording an audio message from the user; and
means for transmitting the audio message to a public service answering point (PSAP) over a data network.

### Claim 13 (depends on 12)

The apparatus of claim 12, further comprising:
means for receiving an emergency ranking from the user; and
means for adding an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 14 (depends on 12)

The apparatus of claim 12, further comprising:
means for retrieving condition information from one or more sensors; and
means for attaching the condition information to the audio message.

### Claim 15 (depends on 12)

The apparatus of claim 12 comprising:
a mobile device;
a vehicle communication system; and
a personal computer.

### Claim 16

An apparatus configured for reporting an emergency event from a vehicle, comprising:
means for triggering an emergency reporting application associated with a vehicle communication system in response to user activation;
means for prompting a user to provide an emergency perspective of the emergency event;
means for selecting one of: a voice call and a data call, in response to the emergency perspective received from the user;
means for recording an audio message from the user in response to selecting the data call; and
means for transmitting the audio message to a public service answering point (PSAP) over a data network.

### Claim 17 (depends on 16)

The apparatus of claim 16, further comprising:
means for receiving an emergency ranking from the user; and
means for adding an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 18 (depends on 16)

The apparatus of claim 16, further comprising:
means for retrieving condition information from one or more sensors; and
means for attaching the condition information to the audio message.

### Claim 19

An apparatus configured for emergency reporting, comprising:
means for receiving an emergency audio message over a data network at a public service answering point (PSAP); and
means for routing the emergency audio message to an emergency operator of a plurality of emergency operators.

### Claim 20 (depends on 19)

The apparatus of claim 19, further comprising:
means for analyzing an emergency ranking associated with the emergency audio message; and
means for assigning an action rank according to the emergency ranking, wherein the means for routing comprises:
means for selecting the emergency operator according to the action rank; and
means for routing the emergency audio message to the selected emergency operator.

### Claim 21 (depends on 20)

The apparatus of claim 20, wherein the emergency ranking is based at least in part on a selection from the list consisting of: an emergency ranking based on user input, an emergency ranking based on speech recognition analysis, an emergency ranking based on voice stress analysis, and combinations thereof.

### Claim 22 (depends on 19)

The apparatus of claim 19, further comprising:
means for sending a message to a user indicating that the user's audio message has been received.

### Claim 23

A computer program product for reporting an emergency event, comprising:
a non-transitory computer-readable medium having program code recorded thereon, the program code including:
program code to receive user input identifying an emergency perspective of the user;
program code to select a data call based on the emergency perspective indicating the user is a bystander;
program code to record an audio message from the user; and
program code to transmit the audio message to a public service answering point (PSAP) over a data network.

### Claim 24 (depends on 23)

The computer program product of claim 23, further comprising:
program code to receive an emergency ranking from the user; and
program code to add an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 25 (depends on 23)

The computer program product of claim 23, further comprising:
program code to retrieve condition information from one or more sensors; and
program code to attach the condition information to the audio message.

### Claim 26 (depends on 23)

The computer program product of claim 23, wherein the computer readable medium is comprised in one of:
a mobile device;
a vehicle communication system; and
a personal computer.

### Claim 27

A computer program product for reporting an emergency event from a vehicle, comprising:
a non-transitory computer-readable medium having program code recorded thereon, the program code including:
program code to trigger an emergency reporting application associated with a vehicle communication system in response to user activation;
program code to prompt a user to provide an emergency perspective of the emergency event;
program code to select one of: a voice call and a data call, in response to the emergency perspective received from the user;
program code to record an audio message from the user in response to selecting the data call; and
program code to transmit the audio message to a public service answering point (PSAP) over a data network.

### Claim 28 (depends on 27)

The computer program product of claim 27, further comprising:
program code to receive an emergency ranking from the user; and
program code to add an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 29 (depends on 27)

The computer program product of claim 27, further comprising:
program code to retrieve condition information from one or more sensors; and
program code to attach the condition information to the audio message.

### Claim 30

A computer program product for emergency reporting, comprising:
a non-transitory computer-readable medium having program code recorded thereon, the program code including:
program code to receive an emergency audio message over a data network at a public service answering point (PSAP); and
program code to route the emergency audio message to an emergency operator of a plurality of emergency operators.

### Claim 31 (depends on 30)

The computer program product of claim 30, further comprising:
program code to analyze an emergency ranking associated with the emergency audio message; and
program code to assign an action rank according to the emergency ranking, wherein the program code to route comprises:
program code to select the emergency operator according to the action rank; and
program code to route the emergency audio message to the selected emergency operator.

### Claim 32 (depends on 31)

The computer program product of claim 31, wherein the emergency ranking is based at least in part on a selection from the list consisting of: an emergency ranking based on user input, an emergency ranking based on speech recognition analysis, an emergency ranking based on voice stress analysis, and combinations thereof.

### Claim 33 (depends on 30)

The computer program product of claim 30, further comprising:
program to send a message to a user indicating that the user's audio message has been received.

### Claim 34

An apparatus configured for reporting an emergency event, the apparatus comprising:
at least one processor; and
a memory coupled to the at least one processor,
wherein the at least one processor is configured:
to receive user input identifying an emergency perspective of the user;
select a data call based on the emergency perspective indicating the user is a bystander;
record an audio message from the user; and
transmit the audio message to a public service answering point (PSAP) over a data network.

### Claim 35 (depends on 34)

The apparatus of claim 34 wherein the at least one processor is further configured:
to receive an emergency ranking from the user; and
to add an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 36 (depends on 34)

The apparatus of claim 34 wherein the at least one processor is further configured:
to retrieve condition information from one or more sensors; and
to attach the condition information to the audio message.

### Claim 37 (depends on 34)

The apparatus of claim 34 comprising one of:
a mobile device;
a vehicle communication system; and
a personal computer.

### Claim 38

An apparatus configured for reporting an emergency event from a vehicle, the apparatus comprising:
at least one processor; and
a memory coupled to the at least one processor,
wherein the at least one processor is configured:
to trigger an emergency reporting application associated with a vehicle communication system in response to user activation;
to prompt a user to provide an emergency perspective of the emergency event;
to select one of: a voice call and a data call, in response to the emergency perspective received from the user;
to record an audio message from the user in response to selecting the data call; and
to transmit the audio message to a public service answering point {PSAP) over a data network.

### Claim 39 (depends on 38)

The apparatus of claim 38, wherein the at least one processor is further configured:
to receive an emergency ranking from the user; and
to add an emergency rank indicator to the audio message corresponding to the emergency ranking.

### Claim 40 (depends on 38)

The apparatus of claim 38, wherein the at least one processor is further configured:
to retrieve condition information from one or more sensors; and
to attach the condition information to the audio message.

### Claim 41

An apparatus for emergency reporting, comprising:
at least one processor; and
a memory coupled to the at least one processor,
wherein the at least one processor is configured:
to receive an emergency audio message over a data network at a public service answering point (PSAP); and
to route the emergency audio message to an emergency operator of a plurality of emergency operators.

### Claim 42 (depends on 41)

The apparatus of claim 41, wherein the at least one processor is further configured:
to analyze an emergency ranking associated with the emergency audio message; and
to assign an action rank according to the emergency ranking, wherein the configuration of the at least one processor to route includes configuration:
to select the emergency operator according to the action rank; and
to route the emergency audio message to the selected emergency operator.

### Claim 43 (depends on 41)

The apparatus of claim 41, wherein the emergency ranking is based at least in part on a selection from the list consisting of: an emergency ranking based on user input, an emergency ranking based on speech recognition analysis, an emergency ranking based on voice stress analysis, and combinations thereof.

### Claim 44 (depends on 41)

The apparatus of claim 41 wherein the at least one processor is further configured:
to send a message to a user indicating that the user's audio message has been received.