Ubiquitous dashboard for contact center monitoring

A system for providing a dashboard user interface for contact center monitoring, comprising:

• processor;
• and
• memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
• provide a dashboard user interface including a first display widget displaying a first metric for a first contact center object according to a first display format;
• receive user actuation of an option provided by the dashboard to add a second display widget;
• display, in response to the user actuation of the option to add, a template for generating the second display widget, wherein the template is configured to prompt for input of a second contact center object, a second metric to be displayed for the second contact center object, and identification of a second display format;
• generate the second widget based on information input via the template;
• display the second widget on the dashboard, the second widget providing the second metric for the second contact center object according to the second display format;
• and
• move the first and second widgets to respectively first and second locations on the dashboard in response to user manipulation of the first and second widgets.