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US 2014/0181652 A1Published application
Contextual and Personalized Help
OwnerTimothy A. Stanke, Qing Guo +1inventors
InventorsTimothy A. Stanke, Qing Guo, Shoeb A. Omar
Life of this patent
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Abstract
In one embodiment, a method includes receiving, by one or more computing devices, a help query from a user of a social-networking system. The computing devices identify help content responsive to the help query based at least in part on a state of an account of the user on the social-networking system and activity by the user on the social-networking system. The computing devices send the help content for presentation to the user.
Claims20
A method comprising:
- receiving, by one or more computing devices, a help query from a user of a social-networking system;
- identifying, by one or more computing devices, help content responsive to the help query based at least in part on:
- a state of an account of the user on the social-networking system;
- and
- activity by the user on the social-networking system;
- sending, by one or more computing devices, the help content for presentation to the user.
3 more elements
One or more computer-readable non-transitory storage media embodying software that is operable when executed to:
- receive a help query from a user of a social-networking system;
- identify help content responsive to the help query based at least in part on:
- a state of an account of the user on the social-networking system;
- and
- activity by the user on the social-networking system;
- send the help content for presentation to the user.
3 more elements
Dependencies are inferred from the claim text.