Intelligently monitoring and dispatching information technology service alerts
AssigneeInternational Business Machines Corporation
InventorsCarlos A. Francisco, Sergio A.T. Junior, Adan Rosler, Thiago C. Rotta
Life of this patent
Estimating the term…
Abstract
In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert.
Claims15
A computer system for intelligently monitoring and dispatching Information Technology (IT) service alerts, the system comprising:
- one or more processors, one or more computer-readable memories, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, the program instructions comprising:
- first program instructions to receive a service error alert;
- second program instructions to classify the received service error alert;
- third program instructions to assign the service error alert, based on the service error alert classification;
- fourth program instructions to monitor the progress of the resolution of the service error alert, wherein the program instructions to monitor comprise program instructions to determine whether a predetermined action has been performed within a predetermined time period;
- fifth program instructions to re-classify the service error alert;
- and
- sixth program instructions to re-assign the service error alert, in response to the fourth program instructions determining that the predetermined action has not been performed within the predetermined time period.
A method for intelligently monitoring and dispatching Information Technology (IT) service alerts, the method comprising the steps of:
- a computer receiving a service error alert;
- a computer classifying the received service error alert;
- a computer assigning the service error alert, based on the service error alert classification;
- a computer monitoring the progress of the resolution of the service error alert, wherein the monitoring comprises determining whether a predetermined action has been performed within a predetermined time period;
- a computer re-classifying the service error alert;
- and
- a computer re-assigning the service error alert, responsive to the computer determining that the predefined action has not been performed within the predetermined time period.
A computer program product for intelligently monitoring and dispatching Information Technology (IT) service alerts, the computer program product comprising:
- first program instructions to receive a service error alert;
- second program instructions to classify the received service error alert;
- third program instructions to assign the service error alert, based on the service error alert classification;
- fourth program instructions to monitor the progress of the resolution of the service error alert, wherein the program instructions to monitor comprise program instructions to determine whether a predetermined action has been performed within a predetermined time period;
- fifth program instructions to re-classify the service error alert;
- and
- sixth program instructions to re-assign the service error alert, in response to the fourth program instructions determining that the predetermined action has not been performed within the predetermined time period.
Dependencies are inferred from the claim text.