Method and apparatus for providing software problem solutions

An apparatus for providing software problem solutions, the apparatus comprising:

• a problem obtaining unit configured to obtain a software problem of a questioning user;
• a solution obtaining unit configured to obtain, from other users, multiple solutions for solving the software problem, each of the multiple solutions being provided as a recording script, and each of the recording scripts includes a user operation sequence and a corresponding semantic node sequence, wherein one or more semantic nodes in each of the semantic node sequences describes meanings of user operations;
• a solution analyzing unit configured to analyze the semantic node sequences in the recording scripts of the multiple solutions to determine recommendation degree information for the multiple solutions;
• and
• a providing unit configured to output the multiple solutions and the associated recommendation degree information.

A computer program product comprising a computer readable storage medium having computer readable program code embodied thereon, the computer readable program code executable by a processor to perform a method comprising:

• obtaining a software problem of a questioning user;
• obtaining, from other users, multiple solutions for solving the software problem, each of the multiple solutions being provided as a recording script, and each of the recording scripts includes a user operation sequence and a corresponding semantic node sequence, wherein one or more semantic nodes in each of the semantic node sequences describes meanings of user operations;
• analyzing the semantic node sequences in the recording scripts of the multiple solutions to determine recommendation degree information for the multiple solutions;
• and
• outputting the multiple solutions and the associated recommendation degree information.