System and method for a customer engagement platform to increase residential water use efficiency

A customer-engagement system for increasing water user efficiency comprising:

• a data storage area to store:
• a consumer database, wherein information pertaining to a registered consumer is stored in the consumer database;
• a property information database, wherein information pertaining to a property of the registered consumer is stored in the property information database;
• and
• a water account database, wherein information pertaining to water usage of a household of the registered consumer is stored in the water account database;
• and
• one or more servers coupled to the data storage area, wherein the one or more servers are programmed to execute computer program modules, the computer program modules comprising:
• a module for estimating water consumption by one or more end uses of a household and identifying saving measures with suggested changes for the end uses;
• and
• a module for generating a targeted report to the customer about the estimated water consumption and saving measures.

A computer-implemented method for providing a customer engagement platform to increase residential water user efficiency, wherein the method is implemented in one or more servers programmed to execute the method, the method comprising:

• defining a taxonomy, with the one or more servers, of a plurality of parameters associated with a household;
• creating a cohort bucket, with the one or more servers, of a select number of the plurality of parameters for comparing water usage with households having the same parameters;
• assigning the household to the cohort bucket;
• and
• calculating percentile score for water usage of the household for comparing percentile scores of a plurality of households assigned to the same cohort bucket.

A computer-implemented method for providing a customer engagement platform to increase residential water-user efficiency, wherein the method is implemented in one or more servers programmed to execute the method, the method comprising:

• defining a taxonomy, with the one or more servers, of a plurality of parameters associated with a household;
• creating a cohort bucket, with the one or more servers, of a select number of the plurality of parameters for comparing water usage with households having the same parameters;
• assigning the household to the cohort bucket;
• and
• calculating percentile score for water usage of the household for comparing percentile scores of a plurality of households assigned to the same cohort bucket.

A computer-implemented method for providing a customer engagement platform to increase residential water-user efficiency, wherein the method is implemented in one or more servers programmed to execute the method, the method comprising:

• defining one or more content modules, with the one or more servers, relating to water consumption of a household;
• launching a report engine, with the one or more servers, to process the one or more content modules for a report based on the water consumption of the household;
• for each household, interesting attributes, with the one or more servers, with eligibility requirements for each content module;
• select a number of content modules, with the one or more servers, required to prepare report based on the water consumption of the household;
• and
• prepare a report, with the one or more servers, for the household.

A computer-implemented method for providing a customer engagement platform to increase residential water use efficiency, wherein the method is implemented in one or more servers programmed to execute the method, the method comprising:

• measuring water usage data periodically, with the one or more servers, of a household;
• analyzing the water usage data, with the one or more servers, to determine a water leak at a household;
• recording a leak data, with the one or more servers, if a water leak is determined;
• and
• displaying leak data to occupant.

A customer-engagement system for water use efficiency comprising:

• a data storage area to store:
• a consumer database, wherein information pertaining to a registered consumer is stored in the consumer database;
• a property information database, wherein information pertaining to a property of the registered consumer is stored in the property information database;
• and
• a water account database, wherein information pertaining to water usage of a household of the registered consumer is stored in the water account database;
• and
• a server coupled to the data storage area, wherein the server comprises:
• a recommendation module coupled to the data storage area, the recommendation module configured to:
• estimate how and where water is being used by the household;
• perform a benchmark comparison of the household's water usage to a plurality of comparable households;
• and
• display a water report related to the household's water usage.

A computer-implemented method for providing a customer engagement platform to increase residential water use efficiency, wherein the method is implemented in one or more servers programmed to execute the method, the method comprising:

• estimating water consumption of a customer household;
• identifying changes that may affect the water consumption of the customer's household;
• and
• offering incentives to the customer to make the changes that may affect the customer's water consumption.