Method and system for effective and efficient service support
OwnerVishal Chaudhary, Takameren Longkumer +1inventors
InventorsVishal Chaudhary, Takameren Longkumer, Vidya Kanigiluppai Sivasubramanian
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Abstract
A method and a system for effective and efficient service support provided by the OEM are disclosed. The method provides a Ubiquitous Support Platform (USP) that enables the user or the on-field service personnel to interact with the remote support service centre and/or the R&D teams of the OEM using a mobile device. A secure device or secure software or a programmed NFC tag is integrated in the equipment. The mobile device with audio-video support, communication capability, a mobile software application providing device specific and value added services is disclosed. Thus, the method provides enhanced customer satisfaction and enhanced overall service experience.
Claims15
A method for providing an optimal service support for an equipment by an enterprise, wherein said method comprises:
- identifying a mobile device in the vicinity of said equipment;
- authenticating said mobile device based on at least one information associated with said equipment;
- establishing connection with said mobile device after said authentication;
- capturing issues associated with said equipment using said mobile device;
- sending said issues to said enterprise in a communication network by said mobile device;
- and
- resolving said issues by said enterprise after analyzing said issues.
A system for providing an optimal service support for an equipment by an enterprise, wherein said system comprises a Ubiquitous Support Platform (USP), an equipment, a enterprise database, communication network, wherein said system is configured to:
- identify a mobile device in the vicinity of said equipment;
- authenticate said mobile device based on at least one information associated with said equipment;
- establish connection with said mobile device after said authentication;
- capture issues associated with said equipment using said mobile device;
- send said issues to said enterprise in a communication network by said mobile device;
- and
- resolve said issues by said enterprise after analyzing said issues.
A mobile device for communicating with an equipment and an enterprise, wherein said mobile device comprises:
- an integrated circuit further comprising at least one processor;
- at least one memory having a computer program code within said circuit;
- said at least one memory and said computer program code configured to with said at least one processor cause said mobile device to:
- capture issues associated with said equipment;
- and
- send said issues to said enterprise in a communication network.
Dependencies are inferred from the claim text.