Computer Control of Online Social Interactions Based on Conversation Processing

A method of contextualizing communication events, the method including the following steps:

• a. receiving one or more communication events on a communication device wherein the communication device includes a processor,
• b. associating the communication events with a caller identification by executing computer code on the processor;
• c. storing the communication events and the caller identifications in a storage device;
• d. searching the storage device for a relation between the caller identification and the stored identifications by executing code on the processor when receiving the communication event, wherein if a relationship exists, further:
• i. retrieving data related to the related communication event or events;
• and
• ii. playing back the retrieved data on a playback device.

A system for entity management comprising:

• a. an entity input for inputting an entity, the entity having a unique identification;
• b. a communication event input;
• c. the communication event input and entity input coupled to a processor;
• d. computer code for executing on the processor, wherein the computer code relates a communication event received on the communication event input to the unique identification;
• e. a data storage device coupled to the processor, the data storage device for storing the all or portions of the communication event and the entity;
• f. computer code on the processor for querying the data storage device for the unique identification related to the communication event, and returning related communication events;
• g. wherein the data storage device is coupled to an external data source for obtaining addition data related to the entity;
• h. wherein the system contextualizes conveyance of prior communication or external data in notification to the receiving user;
• i. wherein the notification is multi-modal and one of the modes is extracted from a prior communication with the caller;
• and
• j. the entity management is performed without caller intervention.

An apparatus comprising:

• a. a communication device having a processor for processing conversational data;
• b. a storage device associated with the communication device for storing the processed conversational data;
• and
• c. computer code on the processor for influencing subsequent operations of the communication device based on the stored processed conversational data.