Method and system for managing service activity using a cloud administration system

A cloud administration system for managing service information in a network printing context, the system comprising:

• a processing module in communication with a plurality of print devices and a plurality of remote systems, wherein the processing module is located remotely from the plurality of print devices;
• and
• one or more storage modules in communication with the processing module,
• wherein the processing module is configured to:
• receive fault information from one of the plurality of print devices,
• store the received fault information in at least one of the storage modules,
• send at least a portion of the fault information to one or more of the remote systems in communication with the cloud administration system,
• receive, from the one or more remote systems, response information associated with the at least a portion of the fault information,
• aggregate the received response information into a set of response information,
• cause at least a portion of the set of response information to be displayed at one or more of:
• the print device from which the fault information was received, and
• a computing device associated with a service technician servicing the print device from which the fault information was received,
• wherein the cloud administration system operates as a shared resource for each of the plurality of print devices and the remote system.