Interactive and Social Delivery of Customer Service
AssigneeOrgspan, Inc.
InventorDonald Brown
Life of this patent
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Abstract
Methods for interactive and social delivery of customer service are provided. In one example, a method includes the steps of generating a customer service portal and displaying a customer service agent profile including an agent characteristic associated with a customer service agent in the customer service portal. The method includes the additional steps of receiving a customer service selection associated with the customer service agent and generating a customer service request based on the customer service selection.
Claims17
A method for interactive and social delivery of customer service, the method comprising the steps of:
- generating a customer service portal in a graphical user interface;
- receiving a product type;
- generating an agent list comprising a plurality of service agents based at least in part on the product type;
- displaying the agent list in the graphical user interface;
- receiving a selection of at least one of the plurality of service agents;
- receiving a communication preference for completing a service request;
- displaying a summary of a service request comprising the product type, the problem description, and the selected service agents;
- and
- generating a service request.
The method of claim 2, further comprising
- receiving a problem description;
- and
- wherein the agent list is generated based at least in part on the product type and the problem description.
A method for interactive and social delivery of customer service, the method comprising the steps of:
- determining service request information;
- generating a service agent list comprising one or more service agents based at least in part on the service request information;
- receiving a selection of at least one service agent;
- and
- generating a service request comprising the selected service agent.
A method for interactive and social delivery of customer service, the method comprising the steps of:
- generating a customer service portal;
- display a customer service agent profile in the customer service portal, the customer service agent profile comprising at least one agent characteristic associated with a customer service agent;
- receiving a customer service selection associated with the customer service agent;
- and
- generating a customer service request based on the customer service selection.
Dependencies are inferred from the claim text.