# US 2014/0156293 A1 · Methods and Systems for Providing a Customized Virtual Health Care Solution for a User

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- Number: US 2014/0156293 A1
- Document ID: US20140156293A1
- Status: Published application
- Kind: A1
- Application number: 13/854,080
- Filed: 2013-03-30
- Published: 2014-06-05
- Earliest claimed: 2012-11-30
- Assignees: Verizon Patent and Licensing Inc.; Cellco Partnership d/b/a Verizon Wireless
- Applicants: Cellco Partnership D/B/A Verizon Wireless; Verizon Patent and Licensing Inc.
- Inventors: Scott Kozicki; Arthur W. Lane, III; Donald H. Relyea; Anil K. Solleti
- Web page: https://patentgrep.com/patent/US20140156293A1

## CPC

- G16H 10/20: for electronic clinical trials or questionnaires
- G06Q 10/10: Office automation; Time management
- G06Q 30/0631: {Recommending goods or services}
- G16H 40/67: for remote operation
- G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR

## Abstract

An exemplary method includes a virtual health care solutions provider system 1) presenting, within a user portal, an interactive health care questionnaire to a user, 2) detecting a completion by the user of the health care questionnaire by way of the user portal, 3) placing, in response to the completion of the health care questionnaire, the user in a virtual queue for a virtual consultation with a health care practitioner, 4) presenting, within the user portal, a virtual lobby interface for experiencing by the user while the user is in the virtual queue, and 5) personalizing the virtual lobby interface to the user in accordance with the completed health care questionnaire. Corresponding methods and systems are also disclosed.

## Claims

### Claim 1

A method comprising:
presenting, by a virtual health care solutions provider system within a user portal, an interactive health care questionnaire to a user;
detecting, by the virtual health care solutions provider system, a completion by the user of the health care questionnaire by way of the user portal;
placing, by the virtual health care solutions provider system in response to the completion of the health care questionnaire, the user in a virtual queue for a virtual consultation with a health care practitioner;
presenting, by the virtual health care solutions provider system within the user portal, a virtual lobby interface for experiencing by the user while the user is in the virtual queue; and
personalizing, by the virtual health care solutions provider system, the virtual lobby interface to the user in accordance with the completed health care questionnaire.

### Claim 2 (depends on 1)

The method of claim 1, wherein the personalizing of the virtual lobby interface to the user in accordance with the completed health care questionnaire comprises:
identifying, by the virtual health care solutions provider system based on the completed health care questionnaire, one or more health issues associated with the user; and
presenting, by the virtual health care solutions provider system, one or more content instances related to the one or more health issues within the virtual lobby interface.

### Claim 3 (depends on 1)

The method of claim 1, further comprising personalizing, by the virtual health care solutions provider system, the virtual lobby interface to the user in accordance with a user profile associated with the user.

### Claim 4 (depends on 3)

The method of claim 3, wherein the personalizing of the virtual lobby interface to the user in accordance with the user profile associated with the user comprises:
using the user profile to select one or more content instances targeted for the user; and
presenting the one or more content instances targeted for the user within the virtual lobby interface.

### Claim 5 (depends on 1)

The method of claim 1, further comprising:
presenting, by the virtual health care solutions provider system, a landing page interface within the user portal; and
detecting, by the virtual health care solutions provider system, input provided by the user by way of the landing page interface and representative of an initiation of a virtual health care session;
wherein the presenting of the interactive health care questionnaire is performed in response to the detecting of the input.

### Claim 6 (depends on 1)

The method of claim 1, further comprising:
detecting, by the virtual health care solutions provider system, input provided by the health care practitioner and representative of a request to initiate the virtual consultation; and
presenting, by the virtual health care solutions provider system in response to the request to initiate the virtual consultation, a virtual consultation interface within the user portal, the virtual consultation interface configured to facilitate virtual interaction by the user with the health care practitioner.

### Claim 7 (depends on 1)

The method of claim 1, further comprising:
assigning, by the virtual health care solutions provider system in response to the completion of the health care questionnaire, a virtual health care session associated with the user to a health care practitioner;
presenting, by the virtual health care solutions provider system in response to the assigning of the virtual health care session to the health care practitioner, a virtual examination interface by way of a practitioner portal; and
personalizing, by the virtual health care solutions provider system, the virtual examination interface to the user in accordance with the completed health care questionnaire.

### Claim 8 (depends on 1)

The method of claim 1, wherein the presenting of the health care questionnaire comprises presenting a series of requests for health-related information from the user, wherein the requests for the health-related information are dynamically selected based on health-related information provided by the user in response to one or more of the requests.

### Claim 9 (depends on 1)

The method of claim 1, further comprising presenting, by the virtual health care solutions provider system by way of the user portal, a payment interface configured to facilitate payment by the user for the virtual consultation.

### Claim 10 (depends on 1)

The method of claim 1, wherein the virtual consultation comprises at least one of an online video conference, an audio conference, and an online chat session.

### Claim 11 (depends on 1)

The method of claim 1, embodied as computer-executable instructions on at least one non-transitory computer-readable medium.

### Claim 12

A method comprising:
detecting, by a virtual health care solutions provider system, a completion by a user of a health care questionnaire;
assigning, by the virtual health care solutions provider system in response to the completion of the health care questionnaire, a virtual health care session associated with the user to a health care practitioner;
presenting, by the virtual health care solutions provider system in response to the assigning of the virtual health care session to the health care practitioner, a virtual examination interface by way of a practitioner portal accessible to the health care practitioner; and
personalizing, by the virtual health care solutions provider system, the virtual examination interface to the user in accordance with the completed health care questionnaire.

### Claim 13 (depends on 12)

The method of claim 12, wherein the personalizing of the virtual examination interface to the user in accordance with the completed health care questionnaire comprises presenting, within the virtual examination interface, at least one of the completed health care questionnaire, a diagnosis field configured to facilitate entry of a diagnosis of the user by the health care practitioner, and a virtual consultation window configured to facilitate a virtual consultation between the user and the health care practitioner.

### Claim 14 (depends on 12)

The method of claim 12, wherein the personalizing of the virtual examination interface to the user in accordance with the completed health care questionnaire comprises:
identifying, based on the completed health care questionnaire, one or more health issues associated with the user; and
presenting, within the virtual examination interface, information associated with the one or more health issues.

### Claim 15 (depends on 12)

The method of claim 12, further comprising personalizing, by the virtual health care solutions provider system, the virtual examination interface to the user in accordance with a user profile associated with the user.

### Claim 16 (depends on 15)

The method of claim 15, wherein the personalizing of the virtual examination interface to the user in accordance with the user profile associated with the user comprises using the user profile to acquire and present one or more medical records associated with the user within the virtual examination interface.

### Claim 17 (depends on 12)

The method of claim 12, wherein the assigning of the virtual heath care session associated with the user to the health care practitioner comprises selecting the health care practitioner from a pool of health care practitioners qualified to treat the user and open for virtual consultations.

### Claim 18 (depends on 12)

The method of claim 12, further comprising:
placing, by the virtual health care solutions provider system in response to the completion of the health care questionnaire and prior to the assigning of the virtual health care session to the health care practitioner, the user in a virtual queue for a virtual consultation with the health care practitioner;
presenting, by the virtual health care solutions provider system within the user portal, a virtual lobby interface for experiencing by the user while the user is in the virtual queue; and
personalizing, by the virtual health care solutions provider system, the virtual lobby interface to the user in accordance with the completed health care questionnaire.

### Claim 19 (depends on 12)

The method of claim 12, embodied as computer-executable instructions on at least one non-transitory computer-readable medium.

### Claim 20

A system comprising:
virtual health care management facility configured to present, within a user portal, an interactive health care questionnaire to a user; and
a detection facility communicatively coupled to the virtual health care management facility and configured to detect a completion of the health care questionnaire by way of the user portal;
wherein the virtual health care management facility is further configured to
place, in response to the completion of the health care questionnaire, the user in a virtual queue for a virtual consultation with a health care practitioner,
present, within the user portal, a virtual lobby interface for experiencing by the user while the user is in the virtual queue, and
personalize the virtual lobby interface to the user in accordance with the completed health care questionnaire.

### Claim 21

A system comprising:
a detection facility configured to detect a completion by a user of a health care questionnaire, and
a virtual health care management facility communicatively coupled to the detection facility and configured to
assign, in response to the completion of the health care questionnaire, a virtual health care session associated with the user to a health care practitioner,
present, in response to the assigning of the virtual health care session to the health care practitioner, a virtual examination interface by way of a practitioner portal accessible to the health care practitioner, and
personalize the virtual examination interface to the user in accordance with the completed health care questionnaire.