# US 2014/0156265 A1 · Method and system for conveying an example in a natural language understanding application

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- Number: US 2014/0156265 A1
- Document ID: US20140156265A1
- Status: Published application
- Kind: A1
- Application number: 14/088,858
- Filed: 2013-11-25
- Published: 2014-06-05
- Earliest claimed: 2005-12-15
- Assignees: Nuance Communications, Inc.
- Applicants: Nuance Communications, Inc.
- Inventors: Rajesh Balchandran; Linda M. Boyer; James R. Lewis; Brent D. Metz
- Web page: https://patentgrep.com/patent/US20140156265A1

## CPC

- G10L 15/063: {Training}
- G06F 40/40: Processing or translation of natural language (natural language analysis G06F40/20; semantic analysis G06F40/30)
- G10L 15/18: using natural language modelling
- G10L 15/183: using context dependencies, e.g. language models
- G10L 2015/0638: {Interactive procedures}
- H04M 3/4936: {Speech interaction details (speech recognition per se G10L15/00)}
- H04M 2203/2061: Language aspects
- G10L: SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N)
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)

## Abstract

A method (300) and system (100) is provided to add the creation of examples at a developer level in the generation of Natural Language Understanding (NLU) models, tying the examples into a NLU sentence database (130), automatically validating (310) a correct outcome of using the examples, and automatically resolving (316) problems the user has using the examples. The method (300) can convey examples of what a caller can say to a Natural Language Understanding (NLU) application. The method includes entering at least one example associated with an existing routing destination, and ensuring an NLU model correctly interprets the example unambiguously for correctly routing a can to the routing destination. The method can include presenting the example sentence in a help message (126) within an NLU dialogue as an example of what a caller can say for connecting the caller to a desired routing destination. The method can also include presented a failure dialogue for displaying at least one example that failed to be properly interpreted to ensure that ambiguous or incorrect examples are not presented in a help message.

## Claims

### Claim 1

A method for interacting with a natural language understanding system (NLU) comprising the steps of:
entering at least one example sentence during development of a natural language understanding (NLU) application; and
presenting said example sentence, wherein said example sentence is interpreted by an NLU model.

### Claim at position 2

2-21. (canceled)