# US 2014/0153712 A1 · Location-based call initiation > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2014/0153712 A1 - Document ID: US20140153712A1 - Status: Published application - Kind: A1 - Application number: 14/173,775 - Filed: 2014-02-05 - Published: 2014-06-05 - Earliest claimed: 2012-11-27 - Assignees: Genesys Telecommunications Laboratories, Inc. - Applicants: Genesys Telecommunications Laboratories, Inc. - Inventors: Laurent Le Gouez; Stéphane Blécon - Web page: https://patentgrep.com/patent/US20140153712A1 ## CPC - H04W 4/02: Services making use of location information - H04W 4/029: Location-based management or tracking services - H04M 3/5231: {with call back arrangements} - H04M 2242/14: with services dependent on location - H04M 2242/30: Determination of the location of a subscriber - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract An apparatus has a processor and a memory, the memory storing instructions that when executed by the processor, cause the processor to schedule a communication between a contact center and a communication device associated with a user, prompt the user to configure a geographic location for the communication device, track geographic location for the communication device, and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location. ## Claims ### Claim 1 An apparatus for location-based communication, comprising: a processor; and a memory, the memory storing instructions that when executed by the processor, cause the processor to: schedule a communication between a contact center and a communication device associated with a user; prompt the user to configure a geographic location for the communication device; track geographic location for the communication device; and initiate the communication in response to determining that the geographic location of the communication device appliance is the configured geographic location. ### Claim 2 (depends on 1) The apparatus of claim 1 wherein the instructions further cause the processor to: prompt the user to further configure one or more of date, time, or communication channel for the scheduled communication. ### Claim 3 (depends on 1) The apparatus of claim 1 wherein the instructions further cause the processor to: prompt the user to indicate, via an interactive window, a point or region on a map to be used as the geographic location to trigger the communication. ### Claim 4 (depends on 3) The apparatus of claim 3, wherein the instructions further cause the processor to: convert the point or region indicated by the user in the interactive window into longitude and latitude coordinates and to store the coordinates as the geographic location to trigger the communication. ### Claim 5 (depends on 4) The apparatus of claim 4 wherein the instructions further cause the processor to: utilize a third party service to determine the coordinates. ### Claim 6 (depends on 1) The apparatus of claim 1 wherein the instructions further cause the processor to: maintain a database relating locations by address and description to coordinates; prompt the user to describe a location; parse the location described by the user for keywords and phrases; and present to the user candidate locations matching the description. ### Claim 7 (depends on 1) The apparatus of claim 1 wherein the instructions further cause the processor to: track location of the communication device by Global Positioning System (GPS). ### Claim 8 (depends on 7) The apparatus of claim 7 wherein the instructions further cause the processor to: cooperate with a third-party service to track location of the communication device. ### Claim 9 (depends on 8) The apparatus of claim 8 wherein the instructions further cause the processor to: cooperate with a cellular service provider to track location of the communication device. ### Claim 10 (depends on 1) The apparatus of claim 1 wherein the instructions further cause the processor to: impose a time delay before initiating the communication in response to the geographic location of the communication device appliance being determined to be the configured geographic location. ### Claim 11 A method for location-based communication, the method comprising: scheduling by a computing device having a processor, communication from a contact center to a communication device associated with a user; presenting to the user an interactive window by the computing device for prompting the user to configure a geographic location associated with the communication device; periodically tracking by the computing device the geographic location for the communication device; and in response to determining that the geographic location of the communication device is the configured geographic location, initiating the communication. ### Claim 12 (depends on 11) The method of claim 11 further comprising: Prompting the user to configure one or more of date, time, or communication channel in addition to geographic location to initiate the scheduled communication. ### Claim 13 (depends on 11) The method of claim 11 further comprising: prompting the user to indicate, via an interactive window, a point or region on a map to be used by the communication system as the geographic location to be used for triggering the communication. ### Claim 14 (depends on 13) The method of claim 13 further comprising: converting the point or region indicated by the user in the interactive window into longitude and latitude coordinates and storing the coordinates as the geographic location. ### Claim 15 (depends on 14) The method of claim 14 further comprising: providing the coordinates to the contact center by a third-party service. ### Claim 16 (depends on 11) The method of claim 11 further comprising: maintaining a database relating locations by address and description to coordinates; presenting to user a first interactive window for describing a location; parsing the user's description for keywords and phrases; and presenting candidate locations in a second window. ### Claim 17 (depends on 11) The method of claim 11 further comprising: tracking location of the computerized appliance by Global Positioning System (GPS). ### Claim 18 (depends on 17) The method of claim 17 further comprising: accomplishing GPS tracking by a third-party system; and providing coordinates from the tracking to the computing device. ### Claim 19 (depends on 11) The method of claim 11 further comprising: tracking the location of the computerized appliance by a wireless enterprise; and providing coordinates from the tracking to the contact center. ### Claim 20 (depends on 11) The method of claim 11 further comprising: imposing a time delay prior to the communication being initiated.