# US 2014/0153030 A1 · Image processing apparatus, control method, and computer program > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2014/0153030 A1 - Document ID: US20140153030A1 - Status: Published application - Kind: A1 - Application number: 14/091,512 - Filed: 2013-11-27 - Published: 2014-06-05 - Earliest claimed: 2012-11-30 - Assignees: Canon Kabushiki Kaisha - Applicants: Canon Kabushiki Kaisha - Inventors: Toru Ikeda - Web page: https://patentgrep.com/patent/US20140153030A1 ## CPC - G06K 15/408: {Handling exceptions, e.g. faults (computer driven error handling and recovery for a printer G06F3/1234)} - H04N 1/00: Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof - H04N 1/32657: {locally} - H04N 7/002: {Special television systems not provided for by H04N7/007 - H04N7/18 (still pictures via a television channel H04N1/00098)} - H04N 9/87: Regeneration of colour television signals (H04N9/80 takes precedence) - G06K: GRAPHICAL DATA READING (image or video recognition or understanding G06V); PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS - H04N: PICTORIAL COMMUNICATION, e.g. TELEVISION ## Abstract An image processing apparatus detects a failure that has occurred, and determines whether or not the location at which the failure has been detected is in an accessory device attached to the body of an image processing apparatus. When the location at which the failure has been detected is in an accessory device, the image processing apparatus receives video data that shows a handling procedure for eliminating the failure that has occurred in the accessory device from a video distribution server and stores the data in a storage unit, and reproduces and displays the video data on a screen. Then, when the image processing apparatus detects that the above described failure has been eliminated, it erases the video data displayed on the above described screen from the storage unit. ## Claims ### Claim 1 An image processing apparatus capable of communicating with a video distribution apparatus, the apparatus comprising: a detection unit configured to detect a failure that has occurred; a first determination unit configured to determine whether or not a location at which the failure has been detected is in a peripheral device attached to a body of the image processing apparatus; a receiving unit configured to receive video data that shows a procedure of processing for eliminating the failure that has occurred in the peripheral device from the video distribution apparatus and to store the video data in a storage unit when the first determination unit determines that the location at which the failure has been detected is in the peripheral device attached to the body of the image processing apparatus; and a display unit configured to reproduce and display the video data stored in the storage unit on a screen. ### Claim 2 (depends on 1) The image processing apparatus according to claim 1, wherein the detection unit can detect the elimination of the failure, the apparatus further comprising: an erasing unit configured to erase the video data displayed on the screen by the display unit from the storage unit when the detection unit detects that the failure has been eliminated. ### Claim 3 (depends on 1) The image processing apparatus according to claim 1, comprising a second determination unit configured to determine whether or not a reception of the video data by the receiving unit has been completed, wherein the display unit displays supplementary information about the processing for eliminating the failure on the screen when the second determination unit determines that the reception of the video data by the receiving unit has not been completed. ### Claim 4 (depends on 2) The image processing apparatus according to claim 2, comprising a second determination unit configured to determine whether or not the reception of the video data by the receiving unit has been completed, wherein the display unit displays supplementary information about the processing for eliminating the failure on the screen when the second determination unit determines that the reception of the video data by the receiving unit has not been completed. ### Claim 5 (depends on 3) The image processing apparatus according to claim 3, wherein the display unit reproduces the video data that shows the procedure of processing for eliminating the failure that has occurred in the body of the image processing apparatus when the first determination unit determines that the location at which the failure has been detected is both in the body of the image processing apparatus and the peripheral device and when the second determination unit determines that the reception of the video data by the receiving unit is not completed. ### Claim 6 (depends on 4) The image processing apparatus according to claim 4, wherein the display unit reproduces the video data that shows the procedure of processing for eliminating the failure that has occurred in the body of the image processing apparatus when the first determination unit determines that the location at which the failure has been detected is both in the body of the image processing apparatus and the peripheral device and when the second determination unit determines that the reception of the video data by the receiving unit has not been completed. ### Claim 7 (depends on 1) The image processing apparatus according to claim 1, wherein the receiving unit changes an image quality of the video data received from the video distribution apparatus according to the time measured in advance to be taken for receiving the data from the video distribution apparatus. ### Claim 8 (depends on 1) The image processing apparatus according to claim 1, wherein the receiving unit changes an image quality of the video data received from the video distribution apparatus according to a free space in the storage unit. ### Claim 9 (depends on 1) The image processing apparatus according to claim 1, wherein the failure that has occurred in the image processing apparatus is a paper jam or toner shortage. ### Claim 10 An image processing apparatus capable of communicating with a video distribution apparatus via a network, the apparatus comprising: a detection unit configured to detect an addition of a peripheral device to a body of the image processing apparatus, a receiving unit configured to receive video data that shows a procedure of processing for eliminating a failure that has occurred in the peripheral device from the video distribution apparatus and to store the video data in a storage unit when the detection unit detects the addition of the peripheral device to the body of the image processing apparatus, and a display unit configured to reproduce and display the video data stored in the storage unit on a screen when the failure has occurred in the peripheral device. ### Claim 11 (depends on 10) The image processing apparatus according to claim 10, wherein the detection unit can detect the removal of the peripheral device from the body of the image processing apparatus, the apparatus further comprising: an erasing unit configured to erase the video data stored in the storage unit when the detection unit detects that the peripheral device has been removed from the body of the image processing apparatus. ### Claim 12 A control method for an image processing apparatus capable of communicating with a video distribution apparatus via a network, the method comprising: detecting a failure that has occurred i; determining whether or not a location at which the failure has been detected is in a peripheral device attached to a body of the image processing apparatus; receiving video data that shows a procedure of processing for eliminating the failure that has occurred in the peripheral device from the video distribution apparatus and storing the data in a storage unit when it is determined that the location at which the failure has been detected is in the peripheral device attached to the body of the image processing apparatus; and reproducing and displaying the video data stored in the storage unit on a screen. ### Claim 13 A control method for an image processing apparatus capable of communicating with a video distribution apparatus via a network, the method comprising: detecting the addition of a peripheral device to the body of the image processing apparatus, receiving video data that shows a procedure of processing for eliminating a failure that has occurred in the peripheral device from the video distribution apparatus and storing the data in a storage unit when the addition of the peripheral device to the body of the image processing apparatus is detected; and reproducing and displaying the video data stored in the storage unit on a screen when the failure has occurred in the peripheral device. ### Claim 14 (depends on 12) A storage media storing a readable program that causes a computer to execute the control method according to claim 12. ### Claim 15 (depends on 13) A storage media storing a readable program that causes a computer to execute the control method according to claim 13.