Analyzing speech application performance
AssigneeInternational Business Machines Corporation
InventorGirish Dhanakshirur
Life of this patent
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Abstract
A method of analyzing speech application performance can include determining a call path for each of a plurality of calls from a log of an interactive voice response system having a speech application. Each call path can be defined by an ordered set of dialog nodes of the speech application. A number of occurrences of at least one selected type of event for the dialog nodes of the plurality of calls can be counted. At least one call path from the plurality of call paths can be indicated according, at least in part, to the number of occurrences of the selected type of event within the at least one indicated call path.
Claims17
1-20. (canceled)
A computer hardware system configured to analyze speech application performance, comprising:
- at least one processor, wherein the at least one processor is configured to initiate and/or perform:
- identifying, from a log of an interactive voice response system including a speech application, a call path for each of a plurality of calls, each call path is defined by an ordered set of dialog nodes of the speech application;
- counting a number of occurrences of at least one selected type of event for the dialog nodes of the plurality of call paths;
- and
- indicating at least one call path from the plurality of call paths according to the number of occurrences of the selected type of event within the at least one indicated call path.
A computer hardware system configured to analyze speech application performance, comprising:
- at least one processor, wherein the at least one processor is configured to initiate and/or perform:
- identifying a call path for each of a plurality of calls listed within a log of an interactive voice response system having a speech application, each call path is defined by an ordered set of dialog nodes of the speech application;
- determining a number of occurrences of a selected type of event at each dialog node of the call path for each of the plurality of calls;
- identifying call paths of the plurality of calls that correspond to search criteria specifying a number of occurrences of the selected type of event;
- and
- presenting a graphic illustration of an identified call path.
Dependencies are inferred from the claim text.