Method of and device for service monitoring and service monitoring management

A device for service monitoring, comprising:

• a receiver to receive a service monitoring request to perform service monitoring of at least one service, and of at least one sub-service associated with the service, in a terminal;
• a monitor operable to connect with a terminal operational information store and to monitor terminal operational information in the terminal operational information store;
• a record manager coupled to the monitor and to a metrics record and operable to record at least one value for a service monitoring metric and/or a sub-service monitoring metric derived from the terminal operational information in the metrics record;
• and
• a reporter coupled to the metrics record and operable to send one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service.

A method of service monitoring management comprising the steps of:

• receiving one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised to reflect the association between the sub-service and the service;
• and
• storing received service monitoring metric values and sub-service monitoring metric values in a relationally organised manner reflecting the association between the sub-service and the service;
• and
• performing service monitoring management by analysing the received service monitoring metric values and sub-service monitoring metric values with reference to the association between the service and the sub-service.

A device for service monitoring management comprising:

• monitoring report receiver element operable to receive one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised to reflect the association between the sub-service and the service;
• a storage element arranged to store service monitoring metric values and sub-service monitoring metric values in a relationally organised manner reflecting the association between the sub-service and the service;
• received metric value storing element coupled to the monitoring report receiver element to receive service monitoring metric values and sub-service monitoring metric values there from and coupled to the storage element and operable to store received service monitoring metric values and sub-service monitoring metric values in the storage element in a relationally organised manner reflecting the association between the sub-service and the service;
• and
• records analyser coupled to the storage element and operable to perform service monitoring management by analysing the received service monitoring metric values and sub-service monitoring metric values with reference to the association between the service and the sub-service.