Virtual agent response to customer inquiries

A method comprising:

• identifying at least one user post in a plurality of threads in an online forum;
• associating, via a computing device, the at least one user post with at least one of a plurality of customer inquiries;
• selecting at least one solution to the customer inquiry identified;
• generating, via the computing device, a new post in the thread with content that is responsive to the customer inquiry associated with the at least one user post.

A system comprising:

• a forum host server configured to host an online forum having a plurality of threads, each thread having at least one user post;
• and
• a language server in communication with the forum host server via a communications network, wherein the language host server includes:
• a resource database configured to store resource information representing solutions to a plurality customer inquiries,
• a destination database configured to store destination information identifying the online forum hosted by the forum host server, and
• a language processor configured to associate the at least one user post with at least one of the plurality of customer inquiries, select from the resource database at least one solution to the customer inquiry identified, and generate a new post in the online forum with content from the resource information responsive to the customer inquiry associated with the at least one user post.