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US 2014/0006224 A1Published application
System for pre-processing sales returns
AssigneeBank of America Corporation
InventorsDavid M. Grigg, Susan Smith Thomas, Peter John Bertanzetti, Matthew A. Calman
Life of this patent
Estimating the term…
Abstract
Systems, methods, and computer program products are provided for pre-processing a sales return. The system may initiate a sales return transaction prior to a customer being physically present at a merchant store. To this extent, the system is also capable of transmitting sales return information to a merchant such that the consumer's presence is not necessary in order to process a sales return transaction. Merchants and Consumers may use QR codes to both process payments for sales transactions and initiate sales return transactions.
Claims28
A system configured for pre-processing sales returns, the system comprising:
- a non-transitory computer-readable storage medium including computer-readable program code stored therein;
- a computer processing device in communication with the computer readable storage medium and configured to execute the computer readable program code to:
- transmit, in response to receiving a return code, information for an interface to display to a consumer on a consumer's computing system, whereby the consumer may use the interface to initiate a return of a product purchased by the consumer via a sales transaction from a merchant, wherein the return code is provided when the product is initially purchased, and wherein the purchased product or an electronic receipt associated with the purchased product comprises the return code;
- receive a request for a sales return regarding the product, wherein the request was received from the computing system associated with the consumer that is independent of a computing system associated with the merchant;
- receive sales transaction information associated with the sales transaction;
- initiate a sales return transaction based on the request for a sales return regarding the product;
- provide sales return information regarding the product to one or both the merchant and the consumer's computing system for respective use by the merchant and consumer in effecting return of the product at a local merchant location associated with the merchant.
4 more elements
The system of claim 11, wherein the offer is a product upgrade, coupon, or rebate.
A computer program product comprising:
- a non-transitory computer-readable storage medium comprising:
- a first set of codes for causing a computer to transmit, in response to receiving a return code, information for an interface to display to a consumer on a consumer's computing system, whereby the consumer may use the interface to initiate a return of a product purchased by the consumer via a sales transaction from a merchant, wherein the return code is provided when the product is initially purchased, and wherein the purchased product or an electronic receipt associated with the purchased product comprises the return code;
- a second set of codes for causing a computer to receive a request for a sales return regarding the product, wherein the request was received from the computing system associated with the consumer that is independent of a computing system associated with the merchant;
- a third set of codes for causing a computer to receive sales transaction information associated with the sales transaction;
- a fourth set of codes for causing a computer to initiate a sales return transaction based on the request for a sales return regarding the product;
- a fifth set of codes for causing a computer to provide sales return information regarding the product to one or both the merchant and the consumer's computing system for respective use by the merchant and consumer in effecting return of the product at a local merchant location associated with the merchant.
3 more elements
A method for pre-processing sales returns, the method comprising:
- providing a non-transitory computer-readable storage medium including computer-readable program code stored therein;
- providing a computer processing device in communication with the computer readable storage medium and configured to execute the computer readable program code to:
- transmit, in response to receiving a return code, information for an interface to display to a consumer on a consumer's computing system, whereby the consumer may use the interface to initiate a return of a product purchased by the consumer via a sales transaction from a merchant, wherein the return code is provided when the product is initially purchased, and wherein the purchased product or an electronic receipt associated with the purchased product comprises the return code;
- receive a request for a sales return regarding the product, wherein the request was received from the computing system associated with the consumer that is independent of a computing system associated with the merchant;
- receive sales transaction information associated with the sales transaction;
- initiate a sales return transaction based on the request for a sales return regarding the product;
- provide sales return information regarding the product to one or both the merchant and the consumer's computing system for respective use by the merchant and consumer in effecting return of the product at a local merchant location associated with the merchant.
4 more elements
Dependencies are inferred from the claim text.