Communications device
AssigneeBRITISH TELECOMMUNOCATIONS public limited company
InventorTrevor Mensah
Life of this patent
Estimating the term…
Abstract
A diagnostic processor (24) is installed in a router (2) on the user side of a network termination. This processor can be downloaded from the network and can in turn be downloaded to user terminals in a local network. On detection of a fault, the processor retrieves data from a store of fault rectification instructions, for display in a form appropriate to a user terminal, giving the user instruction appropriate to the fault condition detected and the type of router being used. This allows the user to rectify the problem without recourse to online or telephone helplines, which may be unavailable because of the prevailing fault condition.
Claims15
A diagnostic processor installed in a communications device for connection to the user side of a network termination, the diagnostic processor having a fault detection unit to detect one or more fault conditions on the user side of the network termination, a fault diagnosis unit responsive to the detection of a fault by identifying a cause for said fault conditions, a store of fault rectification instructions, the diagnosis unit being arranged to retrieve a fault rectification instruction from the store appropriate to the identified cause, and a transmitter to transmit the retrieved fault rectification instructions to a user interface.
A method of providing fault rectification instructions to a user terminal in response to detection of a fault condition, in which on detection of a fault condition by a communications device on the user side of a network termination, a fault rectification instruction appropriate to the identified fault is retrieved from a store on the user side and transmitted to a user interface.
Dependencies are inferred from the claim text.