Method of and Device For Service Monitoring and Service Monitoring Management

A device for service monitoring, comprising:

• a receiver operable to receive a service monitoring request to perform service monitoring of at least one service in a terminal using service monitoring metrics;
• a monitor coupled to a terminal operation information store and operable to determine the occurrence of session events of each of a plurality of stages of a user service session;
• a record manager coupled to the monitor and to a metrics store and operable to record values for service monitoring metrics for a stage in response to a session event of that stage;
• and
• a reporter coupled to a monitored session list and operable to send at least one service monitoring report, containing service monitoring metric values, for each stage of the user service session.

A method of service monitoring management comprising the steps of:

• receiving one or more service monitoring reports containing service monitoring metric values in respect of the service, for each stage of the user service session;
• storing received service monitoring metric values for each stage of the user service session in a relationally organised manner based on service session stages;
• and
• performing service monitoring management by analysing the received service monitoring metric values with reference to the user service session stage.

A device for service monitoring management comprising:

• a monitoring report receiver element operable to receive one or more service monitoring reports containing service monitoring metric values in respect of the service, for each stage of the user service session;
• a storage element arranged to store received service monitoring metric values for each stage of the user service session;
• a metric value storing element coupled to the monitoring report receiver element to receive service monitoring metric values there from and coupled to the storage element and operable to store received service monitoring metric values in the storage element in a relationally organised manner based on service session stages;
• and
• a records analyser coupled to the storage element and operable to perform service monitoring management by analysing the received service monitoring metric values with reference to the service session stages.