Method and apparatus for managing interruptions from different modes of communication

A non-transient computer-readable recording medium having computer-executable instructions stored thereon that, when executed by an interruption management device for managing interruptions in a multiple communication mode environment, cause the interruption management device to:

• receive at least a first instance of communication data associated with a first communication mode and a second instance of communication data associated with a second communication mode, the first communication mode being different than the second communication mode;
• obtain first attribute data related to the first instance of communication data and second attribute data related to the second instance of communication data;
• classify the first instance of communication data into a first category based on the first attribute data and the second instance of communication data into a second category based on the second attribute data, the first category and the second category being selected from a plurality of predetermined categories using a classification algorithm;
• and
• determine whether to interrupt a user by delivering the first instance of communication data or the second instance of communication data based on the first and second categories, respectively.

An interruption management device for managing interruptions in a multiple communication mode environment, the interruption management device comprising:

• a memory;
• and
• a processor including:
• a communication mode interface module configured to receive at least a first instance of communication data associated with a first communication mode and a second instance of communication data associated with a second communication mode, the first communication mode being different than the second communication mode;
• a message parser module configured to obtain first attribute data related to the first instance of communication data and second attribute data related to the second instance of communication data;
• a classification module configured to classify the first instance of communication data into a first category based on the first attribute data and the second instance of communication data into a second category based on the second attribute data, the first category and the second category being selected from a plurality of predetermined categories using a classification algorithm;
• and
• an interruption module configured to determine whether to interrupt a user by delivering the first instance of communication data or the second instance of communication data based on the first and second categories, respectively, wherein the first instance of communication data or the second instance of communication data is stored in the memory under the condition that the user is not to be interrupted.