Integrated case management history and analytics

A method of calculating a key performance indicator to determine a health of a case, comprising:

• obtaining at least one correlated trace from:
• (i) a plurality of task descriptions;
• or (ii) data related to said plurality of task descriptions or a process instance;
• calculating at least one current metric using;
• (i) said plurality of task descriptions;
• (ii) said data;
• (iii) said at least one correlated trace;
• or (iv) a first model;
• calculating at least one prognostic metric using a second model;
• and
• calculating at least one combination metric from said at least one current metric and said at least one prognostic metric;
• wherein the obtaining step, the current metric calculating step, the prognostic metric calculating step, and the combination metric calculating step is are carried out using a computer device.