System and method of concurrent unobstructed co-browsing and chat messaging
AssigneeLiveLOOK, Inc.
InventorIgor Khalatian
Life of this patent
Estimating the term…
Abstract
During a co-browsing session between a host computer and an agent computer, a co-browsing window is displayed on a display screen of the host computer. To facilitate concurrent chat messaging, a web browser running on the host computer displays a first chat window at a first area of the display screen. A second chat window is generated based on the first chat window. The first chat window is removed from display at the first area of the display screen, and the second chat window is displayed at a second area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.
Claims20
A method for facilitating concurrent chat messaging and co-browsing between a host computer and an agent computer, wherein a co-browsing window is displayed on a display screen of the host computer, the method comprising:
- displaying, by a web browser running on the host computer, a first chat window at a first area of the display screen;
- generating a second chat window based on the first chat window;
- removing the first chat window from display at the first area of the display screen;
- and
- displaying the second chat window at a second area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.
A screen-sharing system comprising:
- a server system conducting a screen-sharing session between a host computing system and an agent computing system over a network, the server system transmitting a web page to the host computing system, the web page including embedded computer-readable program code to be executed by the host computing system when a browser running on the host computing system displays the web page on a display screen of the host computing system, the computer-readable program code comprising:
- computer-readable program code that, when executed by a processor, displays a first chat window at a first area of the display screen;
- computer-readable program code that, when executed by a processor, generates a second chat window based on the first chat window;
- computer-readable program code that, when executed by a processor, removes the first chat window from display at the first area of the display screen;
- and
- computer-readable program code that, when executed by a processor, displays the second chat window at a second area of the display screen where the second chat window obstructs less of the co-browsing window than the first chat window did before the first chat window was removed from display at the first area of the display screen.
Dependencies are inferred from the claim text.