Methods and apparatus for partially updating a web page using an embedded iframe
Assigneesalesforce.com, inc.
InventorGautam Vasudev
Life of this patent
Estimating the term…
Abstract
Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application
Claims20
A computer telephony integration (CTI) application for managing customer service calls on a desktop computer, comprising:
- a first module serving a web-based application configured to present a user with a browser window having an embedded softphone;
- and
- a second module serving a telephony application configured to receive call status information from a CTI adapter and forward said call status information to said softphone;
- wherein said first and second modules comprise an integrated code base stored in a non-transitory computer readable storage medium.
A customer relationship management system for use with a desktop computer, comprising:
- a computer telephony integration (CTI) adapter;
- a browser connector configured to exchange call messages with said adapter;
- a plurality of CRM browser windows;
- and
- a web application configured to display said CRM browser windows and to communicate with said browser connector;
- wherein said browser connector is stored on and executable by said desktop computer.
A method of partially refreshing a user interface associated with a computer telephony integration (CTI) application running on a desktop computer, comprising:
- serving, from a network cloud, a web-based application configured to present a softphone to a user on a computer monitor;
- serving, from said desk top computer, a telephony application configured to exchange customer service call information with a CTI adapter;
- and
- passing call status information from said CTI application to said softphone using an embedded iFrame.
Dependencies are inferred from the claim text.