Communication and notification system and method thereof
AssigneeLoop Communications, LLC
InventorsKelly L. Bain, James K. Dodd
Life of this patent
Estimating the term…
Abstract
The invention generally relates to a communication and notification system and method thereof, and more particularly to a method and system for providing, tracking, sending reminders, and receiving communications/notifications in response to end-users in a variety of commercial market segments, e.g., medical, governmental compliance and criminal.
Claims18
A communication system for managing notifications and communications, comprising:
- a computing device comprising at least one processor and at least one memory, wherein the at least one processor and the at least one memory are communicatively arranged to:
- receive a send notification request;
- retrieve user information including one or more user profiles, notification message information including one or more notifications, notification method information including one or more notification methods, and predetermined criteria to close a communication loop;
- send a first notification based on the user information, the notification message information, the notification method information, and the predetermined criteria, wherein the first notification is sent with a first notification method, and the user and the system are at different locations;
- receive a first response from the user in response to the first notification;
- and
- evaluate the first response to determine whether the response satisfies the predetermined criteria, when the predetermined criteria has been satisfied close the communication loop and record the first response, when the first response has not been satisfied send a second notification based on the user information, the notification message information, the notification method information, and the predetermined criteria,
- wherein the second notification is sent with a second notification method.
A method for performing a notification service with a communication and notification system, comprising:
- retrieving user information including one or more user profiles, notification message information including one or more notifications, notification method information including one or more notification methods, and predetermined criteria to close a communication loop;
- sending a first notification based on the user information, the notification message information, the notification method information, and the predetermined criteria, wherein the first notification is sent with a first notification method, wherein the user and the system are at different locations;
- receiving a first response from the user in response to the first notification;
- and
- evaluating, with a processor, the first response to determine whether the response satisfies the predetermined criteria, when the predetermined criteria has been satisfied close the communication loop and record the first response, when the first response has not been satisfied send a second notification based on the user information, the notification message information, the notification method information, and the predetermined criteria,
- wherein the second notification is sent with a second notification method.
The method of claim 12, wherein the first notification method and second notification method comprise one or more of an email, SMS, landline voice call, cell phone voice call, and website notification.
The method of claim 12, wherein the first notification comprises a message requesting a user to perform a task.
A computer-readable storage medium tangibly embodying a program of instructions executable by a machine wherein said program of instruction comprises a plurality of program codes for providing notifications and communications, said program of instruction comprising:
- program code for retrieving user information including one or more user profiles, notification message information including one or more notifications, notification method information including one or more notification methods, and predetermined criteria to close a communication loop;
- program code for sending a first notification based on the user information, the notification message information, the notification method information, and the predetermined criteria, wherein the first notification is sent with a first notification method, wherein the user and the system are at different locations;
- program code sending a first notification based on the user information, the notification message information, the notification method information, and the predetermined criteria, wherein the first notification is sent with a first notification method, wherein the user and the system are at different locations;
- program code for receiving a first response from the user in response to the first notification;
- and
- program code for evaluating the first response to determine whether the response satisfies the predetermined criteria, when the predetermined criteria has been satisfied close the communication loop and record the first response, when the first response has not been satisfied send a second notification based on the user information, the notification message information, the notification method information, and the predetermined criteria, wherein the second notification is sent with a second notification method;
- and
- program code for waiting a predetermined duration for a second response;
- and
- program code for sending a third notification based on the user information, the notification message information, the notification method information, and the predetermined criteria, when the predetermined duration has elapsed, wherein the third notification is sent to a backup contact with a backup notification method, wherein the backup contact is not the user.
Dependencies are inferred from the claim text.