Collection and distribution of after purchase experience data
AssigneeBank of America Corporation
InventorsMatthew R. Leavenworth, David M. Grigg
Life of this patent
Estimating the term…
Abstract
Embodiments of the invention are directed to a system, method, or computer program product for collecting and distributing after purchase experience data. Customers that have communicated with a merchant may provide more beneficial feedback to the merchants than other individuals. In this way, the system provides mechanisms for the customer to provide feedback if they have communicated with the merchant. Embodiments of the invention allow a customer to provide this feedback for a merchant, a product, or the total purchase experience of a customer. A system then compiles and sorts the data. In turn, a customer, a merchant, or other entities may be able to view the compiled after purchase experience data.
Claims30
A method for providing after purchase experience information, the method comprising:
- determining, via a computer device processor, that a customer communicated with a merchant, wherein the communication is an indication that the customer approached the merchant or approached a product of the merchant;
- providing, based at least in part on the customer communication with the merchant, a mechanism that allows the customer to provide input data regarding the customer's communication with the merchant;
- receiving the mechanism comprising customer input at a storage device;
- compiling customer input data retrieved from the mechanisms in one or more directories;
- receiving a request from a requestor to access the customer input data in the one or more directories;
- and
- providing customer input data from the one or more directories to the requestor based at least in part on the request for access the customer input data.
A system for providing after purchase experience information, the system comprising:
- a memory device;
- a communication device;
- and
- a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute computer-readable program code to:
- determine that a customer communicated with a merchant, wherein the communication is an indication that the customer approached the merchant or approached a product of the merchant;
- provide, based at least in part on the customer communication with the merchant, a mechanism that allows the customer to provide input data regarding the customer's communication with the merchant;
- receive the mechanism comprising customer input at a storage device;
- compile customer input data retrieved from the mechanisms in one or more directories;
- receive a request from a requestor to access the customer input data in the one or more directories;
- and
- provide customer input data from the one or more directories to the requestor based at least in part on the request for access the customer input data.
A computer program product, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:
- an executable portion configured for determining that a customer communicated with a merchant, wherein the communication is an indication that the customer approached the merchant or approached a product of the merchant;
- an executable portion configured for providing, based at least in part on the customer communication with the merchant, a mechanism that allows the customer to provide input data regarding the customer's communication with the merchant;
- an executable portion configured for receiving the mechanism comprising customer input at a storage device;
- an executable portion configured for compiling customer input data retrieved from the mechanisms in one or more directories;
- an executable portion configured for receiving a request from a requestor to access the customer input data in the one or more directories;
- and
- an executable portion configured for providing customer input data from the one or more directories to the requestor based at least in part on the request for access the customer input data.
Dependencies are inferred from the claim text.