Assessing maturity of business processes

A maturity assessment system comprising:

• at least one processor;
• and
• a nontransitory memory coupled to the at least one processor, wherein the memory stores processor executable instructions which comprises:
• a maturity evaluation module configured to cause the at least one processor to:
• evaluate a practice maturity score based on practice attributes for a current state of a business process, wherein the practice attributes are based on business objectives and performance metrics of the business process and are at least one from people-related practices, process-related practices, technology-related practices and control-related practices;
• and
• evaluate a performance maturity score based on performance attributes for the current state of the business process, wherein the performance attributes are based on the practice attributes and are at least one from efficiency-related key performance indicators and effectiveness-related key performance indicators;
• and
• a maturity analysis module configured to cause the at least one processor to compare the practice maturity score and the performance maturity score with respect to each other to determine a lower score from the practice maturity score and the performance maturity score.

A nontransitory computer-readable medium having computer-executable instructions that when executed perform acts comprising:

• obtaining business objectives of a business process;
• obtaining performance metrics of the business process based at least on the business objectives;
• evaluating a practice maturity score based on practices attributes for a current state of the business process, wherein the practice attributes are based on the business objectives and the performance metrics and are at least one from people-related practices, process-related practices, technology-related practices and control-related practices;
• evaluating a performance maturity score based on performance attributes for the current state of the business process, wherein the performance attributes are based on the practice attributes and are at least one from efficiency-related key performance indicators and effectiveness-related key performance indicators;
• and
• analyzing the practice maturity score and the performance maturity score with respect to each other for assessment of maturity of the business process.