# US 2013/0159514 A1 · Information processing apparatus and remote maintenance method > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2013/0159514 A1 - Document ID: US20130159514A1 - Status: Published application - Kind: A1 - Application number: 13/764,326 - Filed: 2013-02-11 - Published: 2013-06-20 - Earliest claimed: 2010-08-16 - Assignees: Fujitsu Limited - Inventors: Kenji TAGASHIRA - Web page: https://patentgrep.com/patent/US20130159514A1 ## CPC - H04L 43/04: Processing captured monitoring data, e.g. for logfile generation - G06F 11/0712: {in a virtual computing platform, e.g. logically partitioned systems} - G06F 11/0748: {in a remote unit communicating with a single-box computer node experiencing an error/fault (remote testing G06F11/2294)} - G06F 11/0757: {by exceeding a time limit, i.e. time-out, e.g. watchdogs} - G06F 11/301: {where the computing system is a virtual computing platform, e.g. logically partitioned systems (virtual machines G06F9/45533; logical partitioning of resources G06F9/5077)} - G06F 11/3051: {Monitoring arrangements for monitoring the configuration of the computing system or of the computing system component, e.g. monitoring the presence of processing resources, peripherals, I/O links, software programs (verification or detection of system hardware configuration G06F11/2247)} - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract An information processing apparatus may include a first sending unit to send, to a remote maintenance center, virtual domain configuration information indicating configurations of a plurality of virtual domains formed within the information processing apparatus, together with a virtual domain configuration event, and a second sending unit to send, to the remote maintenance center, information of a periodic connection event including a next periodic connection time of each of the plurality of virtual domains, together with a periodic connection event. ## Claims ### Claim 1 An information processing apparatus comprising: a first sending unit configured to send, to a remote maintenance center, virtual domain configuration information indicating configurations of a plurality of virtual domains formed within the information processing apparatus, together with a virtual domain configuration event; and a second sending unit configured to send, to the remote maintenance center, information of a periodic connection event including a next periodic connection time of each of the plurality of virtual domains, together with a periodic connection event. ### Claim 2 (depends on 1) The information processing apparatus as claimed in claim 1, wherein the virtual domain configuration information include an information processing apparatus ID for identifying the information processing apparatus, a number of the plurality of virtual domains, and a domain ID for identifying each of the plurality of virtual domains, and the information of the periodic connection event includes the information processing apparatus ID, the domain ID of a certain virtual domain sending the periodic connection event, and a date and time or time when the certain virtual domain is to send a next periodic connection event. ### Claim 3 (depends on 1) The information processing apparatus as claimed in claim 1, wherein the plurality of virtual domains include a control domain configured to manage all virtual domains within the information processing apparatus, and a plurality of guest domains other than the control domain, the control domain includes the first sending unit, and the control domain and each of the plurality of guest domains include the second sending unit. ### Claim 4 (depends on 1) The information processing apparatus as claimed in claim 1, wherein the plurality of virtual domains include a control domain configured to manage all virtual domains within the information processing apparatus, and a plurality of guest domains other than the control domain, the control domain includes the first sending unit, each of the plurality of guest domains includes the second sending unit to send the periodic connection event from each of the plurality of guest domains to the control domain, and the control domain includes the second sending unit to send the periodic connection event of the control domain and the periodic connection event of each of the plurality of guest domains to the remote maintenance center. ### Claim 5 (depends on 1) The information processing apparatus as claimed in claim 1, further comprising: a third sending unit configured to send a start or stop event of each of the virtual domains to the remote maintenance center. ### Claim 6 A remote maintenance method to send information from an information processing apparatus to a remote maintenance center, wherein the information processing apparatus performs a process comprising: first sending to the remote maintenance center, virtual domain configuration information indicating configurations of a plurality of virtual domains formed within the information processing apparatus, together with a virtual domain configuration event; and second sending to the remote maintenance center, information of a periodic connection event including a next periodic connection time of each of the plurality of virtual domains, together with a periodic connection event, and wherein the remote maintenance center performs a process comprising: managing the periodic connection event from each of the plurality of virtual domains based on the virtual domain configuration information and detecting a periodic connection abnormality. ### Claim 7 (depends on 6) The remote maintenance method as claimed in claim 6, wherein the virtual domain configuration information include an information processing apparatus ID for identifying the information processing apparatus, a number of the plurality of virtual domains, and a domain ID for identifying each of the plurality of virtual domains, and the information of the periodic connection event includes the information processing apparatus ID, the domain ID of a certain virtual domain sending the periodic connection event, and a date and time or time when the certain virtual domain is to send a next periodic connection event. ### Claim 8 (depends on 6) The remote maintenance method as claimed in claim 6, wherein the plurality of virtual domains include a control domain configured to manage all virtual domains within the information processing apparatus, and a plurality of guest domains other than the control domain, the control domain executes the first sending, and the control domain and each of the plurality of guest domains execute the second sending. ### Claim 9 (depends on 6) The remote maintenance method as claimed in claim 6, wherein the plurality of virtual domains include a control domain configured to manage all virtual domains within the information processing apparatus, and a plurality of guest domains other than the control domain, the control domain executes the first sending, each of the plurality of guest domains executes the second sending to send the periodic connection event from each of the plurality of guest domains to the control domain, and the control domain executes the second sending to send the periodic connection event of the control domain and the periodic connection event of each of the plurality of guest domains to the remote maintenance center. ### Claim 10 (depends on 6) The remote maintenance method as claimed in claim 6, further comprising: a third sending a start or stop event of each of the virtual domains to the remote maintenance center. ### Claim 11 A non-transitory computer-readable storage medium having stored therein a program for causing a computer to execute a process comprising: first sending, to a remote maintenance center, virtual domain configuration information indicating configurations of a plurality of virtual domains formed within the information processing apparatus, together with a virtual domain configuration event; and second sending, to the remote maintenance center, information of a periodic connection event including a next periodic connection time of each of the plurality of virtual domains, together with a periodic connection event. ### Claim 12 (depends on 11) The non-transitory computer-readable storage medium as claimed in claim 11, wherein the virtual domain configuration information include an information processing apparatus ID for identifying the information processing apparatus, a number of the plurality of virtual domains, and a domain ID for identifying each of the plurality of virtual domains, and the information of the periodic connection event includes the information processing apparatus ID, the domain ID of a certain virtual domain sending the periodic connection event, and a date and time or time when the certain virtual domain is to send a next periodic connection event. ### Claim 13 (depends on 11) The non-transitory computer-readable storage medium as claimed in claim 11, wherein the plurality of virtual domains include a control domain configured to manage all virtual domains within the information processing apparatus, and a plurality of guest domains other than the control domain, the control domain executes the first sending, and the control domain and each of the plurality of guest domains execute the second sending. ### Claim 14 (depends on 11) The non-transitory computer-readable storage medium as claimed in claim 11, wherein the plurality of virtual domains include a control domain configured to manage all virtual domains within the information processing apparatus, and a plurality of guest domains other than the control domain, the control domain executes the first sending, each of the plurality of guest domains executes the second sending to send the periodic connection event from each of the plurality of guest domains to the control domain, and the control domain includes the second sending to send the periodic connection event of the control domain and the periodic connection event of each of the plurality of guest domains to the remote maintenance center. ### Claim 15 (depends on 11) The non-transitory computer-readable storage medium as claimed in claim 11, wherein the process further comprises: third sending a start or stop event of each of the virtual domains to the remote maintenance center.