# US 2013/0159144 A1 · System and method for providing alternative fulfillment for a buyer's unfulfillable order

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- Number: US 2013/0159144 A1
- Document ID: US20130159144A1
- Status: Published application
- Kind: A1
- Application number: 13/325,994
- Filed: 2011-12-14
- Published: 2013-06-20
- Earliest claimed: 2011-12-14
- Assignees: eBay Inc.
- Inventors: Krystal Rose Higgins; Roel Ramirez; Margaret Szeto; Joel Robert Edelman; Caroline Juliet Fernandes; Stephen Tse; F Monroe Labouisse; Amol Vilas Sane; David Grabel; Zeenat Vastrad; Kirk Jonathan Wicks
- Web page: https://patentgrep.com/patent/US20130159144A1

## CPC

- G06Q 30/0601: Electronic shopping [e-shopping]
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR

## Abstract

A method and a system for providing an alternative fulfillment for a buyer's unfulfilled order are described. The system has an order fulfillment issue detection module, an alternative fulfillment qualification module, a replacement item matching module, and a replacement item order module. The order fulfillment issue detection module detects a fulfillment delay of an item in an order placed in an online marketplace. The alternative fulfillment qualification module determines whether the fulfillment delay qualifies for an alternative fulfillment order. The replacement matching module determines a replacement item for the item. The replacement item order module cancels the order and replaces the order with the alternative fulfillment order for the replacement item.

## Claims

### Claim 1

A system, comprising:
a processor-implemented order fulfillment issue detection module configured to detect a fulfillment delay of an item in an order placed in an online marketplace;
a processor-implemented alternative fulfillment qualification module configured to determine whether the item associated with the fulfillment delay qualifies for an alternative fulfillment order;
a processor-implemented replacement item matching module configured to determine a replacement item for the item; and
a processor-implemented replacement item order module configured to cancel the order and replace the order with the alternative fulfillment order for the replacement item.

### Claim 2 (depends on 1)

The system of claim 1, wherein the fulfillment delay comprises a shipping delay of the item, the item being lost during shipping, or the order cannot be fulfilled.

### Claim 3 (depends on 1)

The system of claim 1, wherein the processor-implemented order fulfillment issue detection module further comprises:
a shipping tracking module configured to analyze shipping tracking information of the item; and
a status communication module configured to monitor a status inquiry for the item from a buyer, a seller, or a customer service representative of the online marketplace;
wherein the processor-implemented order fulfillment issue detection module determines the fulfillment delay of the item based on the shipping status of the item or the status inquiry for the item.

### Claim 4 (depends on 1)

The system of claim 1, wherein the processor-implemented alternative fulfillment qualification module comprises:
an item category module configured to determine a category of the item;
an item condition module configured to determine a condition of the item;
an average selling price module configured to determine an average selling price of the item;
a buyer purchase history module configured to determine a purchase history of a buyer of the item in the online marketplace; and
a check out option module configured to determine a check out option of the order in the online marketplace,
wherein the processor-implemented alternative fulfillment qualification module determines whether the fulfillment delay qualifies for an alternative fulfillment order based on the category of the item, the condition of the item, the average selling price of the item, the purchase history of the buyer, or the check out option of the order.

### Claim 5 (depends on 1)

The system of claim 1, wherein the processor-implemented replacement item matching module comprises:
a delivery schedule computation module configured to calculate a time needed for an on-schedule delivery to a buyer of the item in the order;
an alternative seller search engine configured to evaluate alternative sellers with inventory matching the item and shipping criteria matching the order;
a buyer location module configured to identify a location of the buyer;
a local store search engine configured to search for physical stores of the alternative sellers within a predetermined distance from the location of the buyer with inventory matching the item;
a distance computation module configured to calculate a distance between the location of the buyer and the location of the alternative sellers, and a distance between the location of the buyer and the location of the physical stores of the alternative sellers;
a cost differential computation module configured to calculate a cost difference between the order and the alternative fulfillment order; and
wherein the processor-implemented replacement item matching module determines the replacement item for the item from an alternative seller based on the time needed for an on-schedule delivery to the buyer, alternative sellers with inventory and shipping criteria matching the order, the location of the buyer, physical stores of the alternative sellers within the predetermined distance from the location of the buyer with inventory matching the item, the distance between the location of the buyer and the location of the alternative sellers, the distance between the location of the buyer and the location of the physical stores of the alternative setters, or the cost difference between the order and the alternative fulfillment order.

### Claim 6 (depends on 1)

The system of claim 1, wherein the processor-implemented replacement item order module comprises:
an original order cancellation module configured to cancel the order; and
an alternative fulfillment order generation module configured to generate the alternative fulfillment order for the replacement item.

### Claim 7 (depends on 6)

The system of claim 6, wherein the alternative fulfillment order generation module comprises:
a redemption receipt module configured to generate a redemption receipt to the buyer for the buyer to pick up the replacement item from a local physical store of an alternative seller of the replacement item.

### Claim 8

A computer-implemented method comprising:
detecting a fulfillment delay of an item in an order placed in an online marketplace at a processor-implemented order fulfillment issue detection module;
determining whether the item associated with fulfillment delay qualifies for an alternative fulfillment order at a processor-implemented alternative fulfillment qualification module;
determining a replacement item for the item at a processor-implemented replacement item matching module; and
canceling the order and replacing the order with the alternative fulfillment order for the replacement item at a processor-implemented replacement item order module.

### Claim 9 (depends on 8)

The computer-implemented method of claim 8, wherein the fulfillment delay comprises a shipping delay of the item, the item being lost during shipping, or the order cannot be fulfilled.

### Claim 10 (depends on 8)

The computer-implemented method of claim 8, wherein detecting comprises:
analyze shipping tracking information of the item;
monitoring a status inquiry for the item from a buyer, a seller, or a customer service representative of the online marketplace; and
determining the fulfillment delay of the item based on the shipping status of the item or the status inquiry for the item.

### Claim 11 (depends on 8)

The computer-implemented method of claim 8, wherein determining whether the fulfillment delay qualifies for an alternative fulfillment order comprises:
determining a category of the item;
determining a condition of the item;
determining an average selling price of the item;
determining a purchase history of a buyer of the item in the online marketplace;
determining a check out option of the order in the online marketplace; and
determining whether the fulfillment delay qualifies for an alternative fulfillment order based on the category of the item, the condition of the item, the average selling price of the item, the purchase history of the buyer, or the check out option of the order.

### Claim 12 (depends on 8)

The computer-implemented method of claim 8, wherein determining a replacement item for the item comprises:
calculating a time needed for an on-schedule delivery to a buyer of the item in the order;
evaluating alternative sellers with inventory matching the item and shipping criteria matching the order;
identifying a location of the buyer;
searching for physical stores of the alternative sellers within a predetermined distance from the location of the buyer with inventory matching the item;
calculating a distance between the location of the buyer and the location of the alternative sellers, and a distance between the location of the buyer and the location of the physical stores of the alternative sellers;
calculating a cost difference between the order and the alternative fulfillment order; and
determining the replacement item for the item from an alternative seller based on the time needed for an on-schedule delivery to the buyer, alternative sellers with inventory and shipping criteria matching the order, the location of the buyer, the physical stores of the alternative sellers within the predetermined distance from the location of the buyer with inventory matching the item, the distance between the location of the buyer and the location of the alternative sellers, the distance between the location of the buyer and the location of the physical stores of the alternative sellers, or the cost difference between the order and the alternative fulfillment order.

### Claim 13 (depends on 8)

The computer-implemented method of claim 8, wherein replacing the order comprises:
generating the alternative fulfillment order for the replacement item.

### Claim 14 (depends on 13)

The computer-implemented method of claim 13 further comprising:
generating a redemption receipt to the buyer for the buyer to pick up the replacement item from a local physical store of an alternative seller of the replacement item.

### Claim 15

A non-transitory computer-readable storage medium storing a set of instructions that, when executed by a processor, cause the processor to perform operations, comprising:
detecting a fulfillment delay of an item in an order placed in an online marketplace at a processor-implemented order fulfillment issue detection module;
determining whether the item associated with the fulfillment delay qualifies for an alternative fulfillment order at a processor-implemented alternative fulfillment qualification module;
determining a replacement item for the item at a processor-implemented replacement item matching module; and
canceling the order and replacing the order with the alternative fulfillment order for the replacement item at a processor-implemented replacement item order module.

### Claim 16 (depends on 15)

The non-transitory computer-readable storage medium of claim 15, wherein the fulfillment delay comprises a shipping delay of the item, the item being lost during shipping, or the order cannot be fulfilled.

### Claim 17 (depends on 15)

The non-transitory computer-readable storage medium of claim 15, wherein detecting comprises:
analyzing shipping tracking information of the item;
monitoring a status inquiry for the item from a buyer, a seller, or a customer service representative of the online marketplace; and
determining the fulfillment delay of the item based on the shipping status of the item or the status inquiry for the item.

### Claim 18 (depends on 15)

The non-transitory computer-readable storage medium of claim 15, wherein determining whether the fulfillment delay qualifies for an alternative fulfillment order comprises:
determining a category of the item;
determining a condition of the item;
determining an average selling price of the item;
determining a purchase history of a buyer of the item in the online marketplace;
determining a check out option of the order in the online marketplace; and
determining whether the fulfillment delay qualifies for an alternative fulfillment order based on the category of the item, the condition of the item, the average selling price of the item, the purchase history of the buyer, or the check out option of the order.

### Claim 19 (depends on 1)

The non-transitory computer-readable storage medium of claim 1, wherein determining a replacement item for the item comprises:
calculating a time needed for an on-schedule delivery to a buyer of the item in the order;
evaluating alternative sellers with inventory matching the item and shipping criteria matching the order;
identifying a location of the buyer;
searching for physical stores of the alternative setters within a predetermined distance from the location of the buyer with inventory matching the item;
calculating a distance between the location of the buyer and the location of the alternative sellers, and a distance between the location of the buyer and the location of the physical stores of the alternative sellers;
calculating a cost difference between the order and the alternative fulfillment order; and
determining the replacement item for the item from an alternative seller based on the time needed for an on-schedule delivery to the buyer, alternative sellers with inventory and shipping criteria matching the order, the location of the buyer, the physical stores of the alternative sellers within the predetermined distance from the location of the buyer with inventory matching the item, the distance between the location of the buyer and the location of the alternative sellers, the distance between the location of the buyer and the location of the physical stores of the alternative sellers, or the cost difference between the order and the alternative fulfillment order.

### Claim 20 (depends on 1)

The non-transitory computer-readable storage medium of claim 1, wherein replacing the order comprises:
generating the alternative fulfillment order for the replacement item; and
generating a redemption receipt to the buyer for the buyer to pick up the replacement item from a local physical store of an alternative seller of the replacement item.