# US 2013/0156022 A1 · Digital Surveillance > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2013/0156022 A1 - Document ID: US20130156022A1 - Status: Published application - Kind: A1 - Application number: 13/767,329 - Filed: 2013-02-14 - Published: 2013-06-20 - Earliest claimed: 2010-07-02 - Assignees: AT&T Mobility II LLC - Inventors: Moshiur Rahman; Paritosh 8ajpay - Web page: https://patentgrep.com/patent/US20130156022A1 ## CPC - H04W 84/12: WLAN [Wireless Local Area Networks] - H04L 41/0677: Localisation of faults - H04W 24/00: Supervisory, monitoring or testing arrangements - H04W 84/10: Small scale networks; Flat hierarchical networks - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) ## Abstract A method includes establishing a first communication path from an access point to a service assurance platform via a first network. The access point is configured to provide a wireless local area network. The method includes establishing a second communication path from the access point to the service assurance platform via a mobile device coupled to a second network. The second communication path is distinct from the first communication path. The method includes initiating transmission of a message from the access point to the service assurance platform via the mobile device. The message is associated with an issue detected by a device coupled to the wireless local area network. ## Claims ### Claim 1 A method comprising: establishing a first communication path from an access point to a service assurance platform via a first network, wherein the access point is configured to provide a wireless local area network; establishing a second communication path from the access point to the service assurance platform via a mobile device coupled to a second network, wherein the second communication path is distinct from the first communication path; and initiating transmission of a message from the access point to the service assurance platform via the mobile device, wherein the message is associated with an issue detected by a device coupled to the wireless local area network. ### Claim 2 (depends on 1) The method of claim 1, wherein the issue is associated with at least one of packet loss, packet jitter, packet delay, network connectivity, a fault, and packet latency. ### Claim 3 (depends on 2) The method of claim 2, wherein the device is the access point. ### Claim 4 (depends on 2) The method of claim 2, wherein the device is coupled to the wireless local area network via the access point and wherein the device transmits the message to the access point via the wireless local area network. ### Claim 5 (depends on 4) The method of claim 4, wherein the device is one of a computer, a television, a digital video recorder, a light switch, a lamp, a clothes washing machine, a clothes drying machine, a lawn mower, a refrigerator, a stove, an oven, a digital video disk player, a video player, an entertainment system, a video gaming console, an alarm system, a sprinkler system, and a healthcare system. ### Claim 6 (depends on 2) The method of claim 2, wherein the service assurance platform determines whether the issue is associated with one of the second network, the device, the access point, and a second device coupled to the wireless local area network via the access point, wherein the service assurance platform issues a maintenance request when the issue is associated with the second network, and wherein the service assurance platform sends a second message to the device via the mobile device when the issue is associated with one of the device, the access point, and the second device, wherein the second message includes information to address the issue by modifying a routing path. ### Claim 7 (depends on 1) The method of claim 1, wherein the second network includes a mobile communication network. ### Claim 8 An apparatus comprising: a processor; and a memory coupled to the processor, wherein the memory includes instructions that, when executed by the processor, cause the processor to perform operations comprising: initiating establishment of a first communication path to a service assurance platform via a first network, wherein the access point is configured to provide a wireless local area network; initiating establishment of a second communication path to the service assurance platform via a mobile device coupled to a second network, wherein the second communication path is distinct from the first communication path; and initiating transmission of a message to the service assurance platform via the mobile device, wherein the message is associated with an issue detected by a device coupled to the wireless local area network. ### Claim 9 (depends on 8) The apparatus of claim 8, wherein the issue is associated with at least one of packet loss, packet jitter, packet delay, network connectivity, a fault, and packet latency. ### Claim 10 (depends on 9) The apparatus of claim 9, wherein the device is the access point. ### Claim 11 (depends on 9) The apparatus of claim 9, wherein the device is coupled to the wireless local area network via the access point, and wherein the device transmits the message to the access point via the wireless local area network. ### Claim 12 (depends on 11) The apparatus of claim 11, wherein the device is one of a computer, a television, a digital video recorder, a light switch, a lamp, a clothes washing machine, a clothes drying machine, a lawn mower, a refrigerator, a stove, an oven, a digital video disk player, a video player, an entertainment system, a video gaming console, an alarm system, a sprinkler system, and a healthcare system. ### Claim 13 (depends on 9) The apparatus of claim 9, wherein the service assurance platform determines whether the issue is associated with one of the second network, the device, the access point, and a second device coupled to the wireless local area network via the access point, wherein the service assurance platform issues a maintenance request when the issue is associated with the second network, and wherein the service assurance platform sends a second message to the device via the mobile device when the issue is associated with one of the device, the access point, and the second device, wherein the second message includes information to address the issue by modifying a routing path. ### Claim 14 (depends on 8) The apparatus of claim 8, wherein the second network includes a mobile communication network. ### Claim 15 A computer-readable storage device comprising instructions that, when executed by a processor, cause the processor to perform operations comprising: initiating establishment of a first communication path from an access point to a service assurance platform via a first network, wherein the access point is configured to provide a wireless local area network; initiating establishment of a second communication path from the access point to the service assurance platform via a mobile device coupled to a second network, wherein the second communication path is distinct from the first communication path; and initiating transmission of a message from the access point to the service assurance platform via the mobile device, wherein the message is associated with an issue detected by a device coupled to the wireless local area network. ### Claim 16 (depends on 15) The computer-readable storage device of claim 15, wherein the issue is associated with at least one of packet loss, packet jitter, packet delay, network connectivity, a fault, and packet latency. ### Claim 17 (depends on 16) The computer-readable storage device of claim 16, wherein the device is the access point and wherein the access point transmits the message to the device via the wireless local area network. ### Claim 18 (depends on 16) The computer-readable storage device of claim 16, wherein the device is one of a computer, a television, a digital video recorder, a light switch, a lamp, a clothes washing machine, a clothes drying machine, a lawn mower, a refrigerator, a stove, an oven, a digital video disk player, a video player, an entertainment system, a video gaming console, an alarm system, a sprinkler system, and a healthcare system, and wherein the device is coupled to the wireless local area network via the access point. ### Claim 19 (depends on 16) The computer-readable storage device of claim 16, wherein the service assurance platform determines whether the issue is associated with one of the second network, the device, the access point, and a second device coupled to the wireless local area network via the access point, wherein the service assurance platform issues a maintenance request when the issue is associated with the second network, and wherein the service assurance platform sends a second message to the device via the mobile device when the issue is associated with one of the device, the access point, and the second device, wherein, the second message includes information to address the issue by modifying a routing path. ### Claim 20 (depends on 15) The computer-readable storage device of claim 15, wherein the second network includes a mobile communication network.