System and Method for Selective Redaction with Real Time Feedback
AssigneeYour Fast Track, Inc. D/B/A Qualitick
InventorPrash Pavagadhi
Life of this patent
Estimating the term…
Abstract
A computer system for obtaining feedback at a location of service includes data regarding each of a set of clients and software that presents survey questions to the clients and receives answers to the survey questions. If an answer to any survey question indicates a situation in which an employee needs to be notified, a notification message is created including a subset of the data regarding the client based upon a classification of the employee who is to be notified and the message is sent to the employee based upon a transmission method preferred by the employee.
Claims19
A method of obtaining feedback at a location of service, the method comprising:
- providing a computer terminal device located at a location of service;
- presenting a plurality of survey questions at the computer terminal device, a first survey question of the survey questions having a first answer, the first answer value configured to trigger a first notification to a first target and to trigger a second notification to a second target, the first target having a first classification value and the second target having a second classification value;
- inputting at least one response to the survey questions at the computer terminal device;
- and
- if any one of the at least one responses includes the first answer value, generating the first notification based upon the first classification, generating the second notification based on the second classification, sending the first notification to the first target, and sending the second notification to the second target.
A method of obtaining feedback at a location of service, the method comprising:
- providing a computer terminal device located at a location of service;
- presenting a plurality of survey questions at the computer terminal device, at least one of the survey questions having a predetermined answer value that is configured to trigger a notification;
- receiving at least one response to the at least one survey question from the computer terminal device;
- and
- if the at least one response includes the predetermined answer value, generating a notification to a target based upon a classification of the target.
A computer system for obtaining feedback at a location of service, the computer system comprising:
- at least one computer terminal device located at a location of service;
- a computer software module for authoring a survey, the survey comprising a plurality of survey questions, at least one of the survey questions having an answer value configured to trigger a notification signal;
- a computer software module presents the survey at the at least one computer terminal device and obtains respondent answers to the survey questions;
- and
- a computer software module monitors the respondent answers and if any of the respondent answers have the answer value configured to trigger the notification signal, the computer software module that monitors the respondent answers generates a first notification to a first target based upon a first classification of the first target and generates a second notification to a second target based upon a second classification of the second target.
Dependencies are inferred from the claim text.