Service outage details in an error message

A system for providing a customized service error message to a user of a service, comprising:

• a computer-based processor configured to process data for the system;
• an outage identification component, operably coupled with the processor, configured to identify one or more service outages for the service;
• an error determination component, operably coupled with the outage identification component, configured to determine if an error encountered during a user action is covered by the one or more identified service outages;
• and
• a message providing component, operably coupled with the error determination component, configured to provide the customized service error message to the user based at least upon the one or more identified service outages, if the error is covered by the one or more identified service outages.

A computer readable medium comprising computer executable instructions that when executed via a processor perform a method for providing a customized service error message to a user of a service, comprising:

• identifying one or more service outages for the service, comprising pulling service outage related data from one or more online services, the one or more online services comprising the service;
• determining if an error encountered during a user action is covered by the one or more identified service outages;
• determining whether the user is affected by a service outage which covers the error using affinitization data for the user;
• providing the customized service error message to the user, merely if the user is affected by the service outage, the customized service error message comprising information about the service outage which covers the error;
• and
• providing a notification of service outage resolution to the user, if a user indication of resolution notification is received.