Implementation of secure communications in a support system

A computer-implemented method for providing secure communications, comprising:

• under the control of one or more computer systems configured with executable instructions,
• receiving, by a support system of a host system, a request for a secure connection with a device to a guest operating system on the host system, the host system having the support system and configured to host at least one guest operating system;
• receiving, by the support system, a set of credentials associated with the guest operating system;
• using, by the support system, the set of credentials on behalf of the guest operating system to establish a secure connection with the device, the support system acting as an endpoint of the secure connection in place of the guest operating system;
• and
• sending, by the support system over the secure connection, one or more communications between the guest operating system and the device, the support system processing the one or more communications to enable the secure connection.

A computer system for enabling a secure connection, comprising:

• one or more processors;
• and
• memory, including instructions executable by the one or more processors to cause the computer system to at least:
• receive, by a support system having a set of guest systems, a secure communication directed to a guest system from the set of guest systems;
• select, by the support system, the guest system from the set of guest systems to which the secure communication is directed;
• and
• provide, by the host system using a set of credentials that represent an identity of the selected guest operating system, a decrypted message to the selected guest operating system, the decrypted message prepared from the secure communication, the credentials unavailable to the selected guest system.

One or more computer-readable storage media having collectively stored thereon executable instructions that, when executed by one or more processors of a computer system, cause the computer system to at least:

• receive, by a support system, a request for a secure connection with a device to a guest system;
• retrieve, by the support system, a set of credentials associated with the guest system, the credentials protected from access by the guest system;
• use, by the support system, the set of credentials on behalf of the guest system to establish a secure connection with the device, the support system acting as an endpoint of the secure connection in place of the guest system;
• and
• send, by the support system over the secure connection, one or more communications between the guest system and the device.