Technical support agent and technical support service delivery platform
AssigneeTroppus Software Corporation
InventorJohn W. Fisher, JR.
Life of this patent
Estimating the term…
Abstract
An embodiment of a method for providing technical support service includes generating a plurality of problem resolutions that are determined to resolve an identified technical problem; attributing weights to each of said plurality of problem resolutions according to frequency of use; and in response to a request to resolve said identified problem, selecting a problem resolution from among said plurality of problem resolutions based at least in part on said attributed weights.
Claims30
An apparatus comprising:
- a device platform;
- an operating system executable on the device platform;
- and
- a client application operable to facilitate technical support services independent of the operating system and the device platform.
A method comprising:
- providing a device platform;
- providing an operating system on the device platform;
- loading a client application on the device platform, the client application being operable to facilitate technical support services independent of the operating system and device platform.
A non-transitory computer-readable storage medium having contents that enable a device platform to deliver technical support service by performing a method comprising:
- providing a device platform;
- providing an operating system on the device platform;
- loading a client application on the device platform, the client application being operable to facilitate technical support services independent of the operating system and device platform, and being functionally at least semi-autonomous from the operating system.
Dependencies are inferred from the claim text.