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US 2012/0259785 A1Published application
Automated customer relationship management system and method
OwnerVincent Kwang Yuen Hainventor
Life of this patent
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Abstract
The present invention generally relates to online social networking. Specifically, this invention relates to a system and method for providing a content evaluation and social networking platform that allows users to interact through the use of various roles, develop reputations through a personal and peer based rating system and exchange goods and services through use of an online currency that may be traded and exchanged in various real world currencies.
Claims20
A method for providing an automated dispute resolution process, said method comprising:
- receiving data at a CRM module,
- wherein said data is for use with identifying customer complaints regarding an interest of an entity;
- processing, at said CRM module, a search methodology base at least in part on said data;
- identifying, with said CRM module utilizing said search methodology, one or more customer complaints regarding said interest of said entity;
- initiating contact, via said CRM module, with one or more customers associated with said one or more customer complaints;
- providing resolution, in conjunction with said CRM module, to one or more resolvable complaints,
- wherein said one or more resolvable complaints are comprised of a subset of said one or more customer complaints.
4 more elements
A system for providing an automated dispute resolution process, the system comprising:
- a configuration module,
- wherein said configuration module is capable of receiving and processing one or more parameters from one or more users,
- wherein said configuration module is capable of processing said parameters into a plurality of data points;
- an automated search module,
- wherein said automated search module is capable receiving said plurality of data points from said configuration module,
- wherein said automated search module is capable of using said plurality of data points to identify one or more complaints;
- a dispute resolution module,
- wherein said dispute resolution module is capable of receiving said one or more complaints from said automated search module,
- wherein said dispute resolution module is capable of initiating a dispute resolution process with a customer related to said one or more complaints,
- wherein said dispute resolution module is capable of processing a dialog with said customer,
- wherein said dispute resolution module is capable of offering a resolution to said customer;
- and
- a communications module,
- wherein said communications module provides one or more communication pathways to allow communication with the system,
- wherein said configuration module, automated search module and dispute resolution module and communications module are communicatively connected.
12 more elements
Dependencies are inferred from the claim text.