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OwnerMarc Pelissier, Christel Charrat +3inventors
InventorsMarc Pelissier, Christel Charrat, Francois Ledroit, Pierre Brun, Pierre Gadeyne
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The method and system according to a preferred embodiment of the present invention allows storing and proposing a list of saved quotes, referred to as “Offers”, together with the PNR. These Offers once created can be communicated to the passenger, so he could access them and make his choice in a cross-channel, interactive dialog with the proposing agent. Standard PNR have been enhanced to accommodate quotations/offers on top of firm bookings. As well as making the search efforts of the user persistent and re-usable, the inclusion of quotation in the PNR makes them accessible via all the distribution channels and gives to this invention a full cross-channel dimension. This new functionality represents as well a huge enhancement in the Travel Agent work flow, since the saving of all the pre-booking activity is now automated and traceable, by the agent himself (for follow-up and confirmation purpose) and eligible for sending to commonly used Mid-Office and reporting systems.
A method for improving efficiency in travel pre-booking enquiries in a multi-channel reservation system including an interface module, the interface module being accessible by a plurality of travel channels, each channel offering travel reservation services to users, the reservation system having access to a plurality of travel servers, each server providing availability information on at least one travel resource, the method including the steps of:
A non-transitory computer readable medium containing a computer program comprising instructions for carrying out the steps of a method for improving efficiency in travel pre-booking enquiries in a multi-channel reservation system including an interface module, the interface module being accessible by a plurality of travel channels, each channel offering travel reservation services to users, the reservation system having access to a plurality of travel servers, each server providing availability information on at least one travel resource, when said computer program is executed on a computer, the method including the steps of:
A reservation data processing system, for improving efficiency in travel pre-booking enquiries in a multi-channel reservation being accessible by a plurality of travel channels, each channel offering travel reservation services to users, the reservation system having access to a plurality of travel servers, each server providing availability information on at least one travel resource, the system comprising:
Dependencies are inferred from the claim text.